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Report: #1325490

Complaint Review: Tanner Transmissions - Salt Lake City Utah

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  • Reported By: Sara — Salt Lake City Utah USA
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  • Tanner Transmissions 1833 S. State Salt Lake City, Utah USA

Tanner Transmissions Paid this repair shop and they returned my car with the same exact problem Salt Lake City Utah

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My 2006 Suzuki Grand Vitara was having some problems with the transmission. The check engine light was always on. Intermittently an ESP light would come on. When the ESP light came on it would take a long time to accelerate. I would have to turn the car off and then back on to temporarily make the ESP light turn of. Because of this problem my car would not pass emissions/inspections to get it registered.

I took my car to Tanner Transmissions around July 15th. I spoke with a guy named Nate who said that they would charge to diagnose the problem. He called me a few days later and said that they needed to replace the TCM (transmission control module) and the shift solenoid, along with a few other small things.

He said they would need to special order the TCM which should take about 6-8 days to receive and the installation only took a few hours. He said I needed to pay for the TCM upfront which was $475 which I paid with my credit card. A week went by and I had not heard from Nate. I waited a couple of days and called the shop. A woman answered and she said Nate had been out sick for the last two days. She said she would have someone call me, that was a Friday and no one called me that Friday. I called on a Monday simply for an update on my car and possible an estimate of when I could expect my car back and spoke with Blaine, who I believe is the owner. He said they were busy and he would call me later. I waited several hours and had not gotten a call back. I called and spoke with Blaine. He said they were busy and he had not checked on my car but that he would call me before the end of business that day. He never called me back that day. 

I called the next day concerned about what was going on and not even being able to get a response as to the status of my car. He said that Nate had left their company from one day to the next and they did not know the status of the order for the part, the TCM. They were waiting for it to come in and had no idea where Nate had ordered it from.

Maybe a week went by and I still had not heard anything about my car. I called them again and this time spoke with Erin. He said they still had no information about the part that I had been charged $475 for and that they were going to do some investigating. Maybe another week went by and I finally got a call from Erin saying that Nate had never ordered the part but that they were going to order it from somewhere here in Utah. 

A few days went by, I got a call from Erin saying that my car was ready to be picked up. I paid them the remaining amount owed which was $401. The total I have paid them is now $876. I picked it up and drove it for 2 miles and then the same exact problem occurred. The check engine light came on along with the ESP light and it took a long time to accelerate. I took it back to Tanner Transmissions. They said that they had not replaced the shift solenoid because they believed that replacing the TCM would fix the problem. He said they were now going to replace the shift solenoid and would need a few hours with the car. Later that day Erin called me back and said my car was ready. I picked it up and drove it about 5 miles when the exact same problem (check engine, ESP light, slow acceleration) happened again. 

I took it back to Tanner Transmission again and they were shocked that the same problem was occuring. They said they could not understand the problem. They said they would need some more time with my car. Maybe later that week Erin called me back and said that they needed to do a rediagnosis which would cost me $100 an hour. By this time they have already had my car for a month and I have already paid them the full amount we had initally agrreed upon which is $876. I told him that it was unacceptable that after all this time and having already paid them for them to be trying to charge me another $100/hour. He said that I had paid for the work done to this point. I said that I had agreed to pay them to repair the initial problem which had not been repaired. He said he would talk to his manager and call me back. He called me back 2 minutes later saying that he had misunderstood his boss, that they were not going to charge me for the rediagnosis and then proceeded to explain exactly what they were going to do which was to replace the TCM again at no extra cost to me. It seemed odd to me that they were trying to charge me to "rediagnose" the vehicle but two minutes later explained exactly what they needed to do. He said that ordering and replacing the TCM would take a few days. This was on a Thursday and he said that they should have the repair done by Tuesday of the next week. 

Erin called me today Tuesday 08/30/2016 and said that the problem was not electrical like they thought and that they would have to do an RDI on my transmission which would cost another approximately $560. At this point they have had my vehicle for about a month and a half. I told them not to do an RDI and asked them if my vehicle was ready for me to pick it up. He said it would take an hour and a half to put the exhaust back on. I asked him to call me when it was ready. I finally called him back about 3 hours later to ask if it was ready to pick up and Erin said it was. 

I cannot believe that after all this time of having my car and the $876 I paid them in full that they just threw their hands up in the air and their only solution was to ask me for $560 more to simply check for another solution. This company seems completely disreputable despite being a chain here in Utah. I would recommend everyone in Utah to find another reputable place to take their car for transmission repair. 

This report was posted on Ripoff Report on 08/30/2016 02:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tanner-transmissions/salt-lake-city-utah-84115/tanner-transmissions-paid-this-repair-shop-and-they-returned-my-car-with-the-same-exact-p-1325490. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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