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Report: #781275

Complaint Review: Tapco Underwriters - Dallas Texas

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  • Reported By: Landon — Humble Texas United States of America
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  • Tapco Underwriters 14001 N Dallas Parkway Suite M100 Dallas, Texas United States of America

Tapco Underwriters Co. Lied To Me, Stole $2000.00, made me jump through hoops & jerked me around for over 2 months Dallas, Texas

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I have a policy with Tapco Underwriters and a little over 2 months ago my A/C unit was stolen. I called my agent, Patrick Craig and filed a police report. I have been jerked around from the very beginning. After speaking with my agent, I was told via email that the adjuster would be contacting me soon. That didn't happen.

Later, I was put in contact with Jeffery Hart from Crawco Insurance, which I'm guessing is a parent company of Tapco. Mr. Hart apologized for the delay and I gave him the police report info. Then I didn't hear from anyone for 10 days so I again contacted my agent, Patrick Craig. I then got an email stating that I needed to sign a non-waiver agreement & have it notarized. I signed & returned it. There were no requests asked of me in my initial conversation with Mr. Hart, if there were it could have gotten things moved along more quickly.

Then after I get them the non-waiver agreement, there is no response. Nobody from Tapco or Crawco is doing anything. So, I called & emailed my agent again to let him know that I still have not heard from anyone. I then receive a call on 8/15/11 at 12:27 p.m., from Mr. John Toller, another representative from Crawco. Although Mr. Hart never asked me for any
documentation, on 8/15/11, Mr. Toller asked me for an invoice for the newly installed A/C unit and pictures. I got them to him the very next day on 8/16.

Then even though in our conversation on 8/15, Mr. Toller told me that he had the preliminary police incident information and he would file for the official police report (I have this on a digital voice recording to prove it), he subsequently sends me an email asking me to get the police report. Incidentally, I asked Mr. Toller how long it would take "from A to Z" to get this claim taken care of, he told me it would be done "by the end of the week." That would have meant 8/19, we're now at 9/25/11
and nothing has been resolved.

I again sent an email to my agent, Patrick Craig, Mr. Toller and Mr. Hart stating that I was going to move forward with a complaint to the BBB and TDI, In the meantime, an adjuster from Crawco, Hailey Woods, went out there, inspected the A/C then sent me an email stating theft is not covered! Then why even go out there, ask me for pictures, a police report an invoice, give me a claim number, tell me that I will be reimbursed for the balance after I pay my deductible (which is $2000 after paying the $500)? After I get all of the information to them, then suddenly Ms. Woods tells me via email that theft is not covered.

This report was posted on Ripoff Report on 09/26/2011 05:05 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tapco-underwriters/dallas-texas-75240/tapco-underwriters-co-lied-to-me-stole-200000-made-me-jump-through-hoops-jerked-me-781275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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