tapjoy.com Leo Desilva, Allen James Company lies, they never fulfill their offer, even after you message them, they lie, lie, lie. Internet, Internet

I had a few more issues with not receiving my credits in the game, Small Street. This is after I put Tapjoy in my phone.

I wanted to take this time to say, that after all my experience with these issues, is that Tapjoy, does not seem to be the culprit. I want to right my wrong in my original post by blaming them. They do respond to customer needs, well, at least Saad did. He has made several correspondences with me, unlike the other people. He went out of his way to try to help.

I think the whole phone games / Android apps thing is still relatively new, and there are SO MANY of them out there, that it's difficult to regulate. Tapjoy deals with promotion of other games as well as the money aspects. Lately, I haven't received my credits in my games, Saad tried to help put them in himself, but it didn't work. At the same time, my game, Small Street, has been very glitchy, freezing a lot, with my hard-earned citizens disappearing left and right.

These are problems that will probably exist for a very long time. As long as there are flaws in programming, it will happen. I think Tapjoy has done its best to help me, Saad offered to give me credits in other games I might play (I do not play any though). I imagine if a person used REAL MONEY and paid for coins on Tapjoy, and it did not work for the game no matter what, Tapjoy would offer the credits for another game like they did here.

These android games just aren't as cut and dry as a PS3 game, for example. You don't buy a disc and have everything working perfectly. I read a lot of complaints in the Tapjoy forums about people not getting what they paid for. I also read a lot of complaints on the Small Street forum about their games not working, shutting down, or everything erasing. The game's instability, I believe, affects the player receiving their credits.

Overall, I do not blame Tapjoy anymore. Due to Saad's dedication to trying to help me out in my situation, I think they are a good company. He should get an "Employee of the Month" thing or something at work. Haha.

For me, it would be very difficult to shell out real life money for these games because of the flaws in the overall system. But considering all of it, I believe Tapjoy is doing their very best to alleviate the problems. I remember how I hated those automated messages (which I copied and pasted here). But I can imagine how many users are messaging them about missing credits. Everything Android is still very new. I think Tapjoy's employees are doing all they can to help us.

Ok, I hope this clears things up. Ripoff Report is a great place to go to to see if a company is reliable, I just hope everyone reads down to this part!

I received an email tonight saying this:

"do you have an www.tapjoy.com account and if so is your device linked to your account?"

Well, the answer is no, so I went on the site, made an account, linked my phone to it, and when I checked Small Street, voila! The free credits were in there!

Finally, it works exactly as it should.

I believe the trouble wasn't exactly Tapjoy but Small Street. Nowhere in the Small Street game where it allows you to earn credits did it barely mention or insinuate that you have to register with tapjoy, download the app, and connect your phone to them in order for the credits to work. Small Street is extremely light when it comes to directions.

It simply said: "Download this game, get these credits."

Anyway, I am extremely happy with the customer service from Tapjoy. Thank you Saad!

Hi Tim,

I am sorry you didn't get the credits, I credited them to your account myself. I am going to escalate this to the publisher to see why you are not getting credits.

Regards

Saad

I received this email this morning:

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Hi Tim,

Thank you for writing us back.

I certainly understand your frustration and apologize for the inconvenience caused to you.  I shall be personally handling your issues further on.  As per our records and as informed to your earlier the offers 'Slotomania' and 'Download Coin Dozer and Reach Level 3' have already been awarded to your account from our end.  Once you complete the offer, the credits would be automatically added to your in-game account on Small Street.  We are always working towards giving out the best customer service to our customers.

I have also re-credited your account for both the offers 'Slotomania' with '17 Credits' and 'Download Coin Dozer and Reach Level 3' with '5 Credits'.  You will see the increase in the number of credits next time you log into your game.

Again, I apologize for the inconvenience caused and thank you for choosing Tapjoy.

Regards,

Paul White

Tapjoy Support Team

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Unfortunately, despite them having credited me, I still DID NOT see an increase in my credits. Not a single one.

I know you had your heart in the right place by bringing up wifi issues, but I assure I have been home everyday for the last few days, including today because it's spring break and I am remodeling my home. My phone has been in the same room as my wifi router. I have opened my game and closed my game several times to make sure it will sign on. Even Feint keeps up with my current scores on the game, and that needs internet. I have logged onto my facebook and email with no trouble at all.

I use an Asus Transformer Prime in my house, too. That has no problem connecting on the internet.

My phone, on top of being connected through wifi, has also been connected through 4G.

I use an HTC Evo.

I don't know what else to say. Thank you and your company (Paul White, in this case) for at least RESPONDING to my messages, but at the end of the day, I did not receive my credits. And I literally waited until the end of the day in case it would take a long time for the credits to kick in.

At this point, I'm getting pretty bored with the game anyway, so I don't even care about the credits anymore.

I filed a complaint because it's the principle that counts.

Because really, imagine if I had PAID for your services? I was thinking of actually PURCHASING credits. With a credit card.

But now, PLEASE. I'm sure you would charge me and I would never see those credits. Just like I haven't seen these 23 credits now. If you have an office in New York City, I will gladly bring my phone to you so you can put the credits in, just for peace of mind.

But anyway, as it stands, I do not have the credits. Oh well.

Hi Tim,

My name is Saad and and I work for Tapjoy. Let me first off aplogize for any fustrations that you not getting the credits may have caused you. You were re-issued credits early this morning. There are various reasons as to why a customer may not get their credit such as being on a weak WiFi, web browsers dropping packets etc.

Aslo I would like to let you know that Tapjoy values it's customer, because with out customer no comany has a future. Tapjoy is a legitimate company with millions of satified customers. When ever one of our customers reaches out to us we try and provide great customer service. If you wish to reach you can do so at skhan@tapjoy.com.

I will answer your question in the original response you sent to Tapjoy.

Regards

Saad