Report: #345603

Complaint Review: Target Corporation

  • Submitted: Sun, June 29, 2008
  • Updated: Tue, October 21, 2008
  • Reported By: Hudson Wisconsin
  • Target Corporation
    Minneappolis, MN
    Minneapolis, Minnesota

Show customers why they should trust your business over your competitors...

I recently purchased an MP3 player from Target. I made sure before purchasing it that the item too WMA files, as that is the format which all of my purchased music is in. When I got the item home, it would not accept any of my music files. Even the ones I had ripped onto CDs. I tried contacting Phillip's, the maker of the item, but they had an automated system which was profoundly unhelpful and I couldn't get anywhere with it. So, I took the worthless piece of crap back to Target.

I was told that while they were sympathetic to the fact that the item was a worthless piece of crap, they could only exchange it for the same exact item. I don't want the exact same worthless piece of crap, especially from a company with such terrible customer service. I asked if I could exchange it for a different item - even a more expensive one which I would pay the difference on. No, no and no. I couldn't get my money back, I couldn't get a merchandise credit, I couldn't exchange it for another item. I just have to accept that I gave them my money for something which I literally cannot use. And there's nothing I can do about it.

One of the girls working there admitted that the exact same thing had happened to her and she finally just had to buy another MP3 player. Nice racket taking people's money for merchandise that doesn't work and forcing them to spend yet more money to get one that does work. This is a terrible, ridiculous return policy.

When I walked into Target today my children and I were dressed from underwear to shoes in items purchased at Target. We buy pretty much all of our personal care products, our household products and many food items from Target. Many of our electronic items and our furniture items came from Target. No more. They have just lost a customer. I have already told several people I know about the danger of purchasing electronics at Target. I stopped people coming into the store as I left today and explained their return policy for electronics. I am going to make a page on my personal blog which gets several thousand hits a month warning people about this rip off. I am going to do everything in my puny little power to spread the word that Target would rather lose good customers than have anything resembling a reasonable return policy for electronics.

Hudson, Wisconsin
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This report was posted on Ripoff Report on 06/29/2008 02:45 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE EX-employee responds

Reformat your music

AUTHOR: Syrzan - (U.S.A.)

If you have the Windows Media Player 11 on your computer you can right click on any music file or group of music files and convert them to mp3 format. Depending on how many you try and do at once it should not take long to convert them. I will bet money that there is nothing wrong with the mp3 player you bought, you're just not going to find very many sold today that will play wma, and you definitely won't find one being sold at a large retailer like Target.
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#2 UPDATE Employee

Target does accept electronics returns.

AUTHOR: Qwerty777 - (U.S.A.)

As long as you have your receipt at least. If you don't have a receipt and it is over $35, then you are SOL, but as long as you have your receipt, there shouldn't be any real reason you can't return it. The only thing that does not work for is software, like any movies or computer games, and that is because of the copyright laws. However, last time I checked, mp3 players weren't subject to that law. Try going to the website for the manufacturer of the player, or try a different Target, if there is one. I feel like there is something missing, because there are only a couple reasons Target would refuse a return: 1. No receipt, the item is over $35. 2. Software that has been opened. 3. An electronics item that is supposedly fine, but cannot be resold because of the condition of the packaging (some places will accept these returns, depends on who the team member is). From what I read in your report, there was something wrong with it because it didn't accept the files the package said it did, therefore it is defective. My suggestion is to try again and try and get a specific reason as to why they won't take it back if they refuse.
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#3 Consumer Comment

IS it true that TARGET will not refund for electronics even if you have a receipt???

AUTHOR: Sue - (U.S.A.)

This is outlandish! I hate Target.
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#4 Consumer Suggestion

Check online.

AUTHOR: I Am The Law - (U.S.A.)

There are plenty of free format converters online. Look around and find one that will convert wma's to MP3's. I know they're out there; I use one myself but I can't remember the name of it right now.
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#5 UPDATE Employee


AUTHOR: Beachykeen - (U.S.A.)

I'm sure that everything was done to help you, and from the sounds of it they did everything that they were allowed to do. I work at the guest service counter, and I'm wondering if you tried the even exchange that they suggested you do? It never hurts to try it out, because it just might wind up working, and why not try it when you don't really have another option? Employees only have so much power, if you have that big of a problem with the policy, take it up with Target HQ. Or like the person above posted, take it up with the manufacturer that made the faulty product in the first place.
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#6 Consumer Comment

Seems to me...

AUTHOR: Edgeman - (U.S.A.)

That you should be focusing this anger on Philips, the company that made the "worthless piece of crap" that you bought. Target's return policy for electronics is clear and you must have known about it when you bought your player.
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