Target ripoff! I paid for my grill, and when I came to pick it up they wouldn't let me have it. Layton Utah

Well said Kent. As for Carlee, please!!! First off, I purchased a TV two weeks ago from Walmart, to which it would not fit into my car and they held it up front for me. Second, I managed in a large retail store for years and also worked consumer protection for a period of time, for the same store. Consumer protection can interfer into whatever is going, rather it be with threats, theft or a simple arguement, so lay off the BS. I guess you've never heard of the customer is always right? When it comes to the price difference, Target displays on the back of their circulars that the price will ALWAYS be corrected in favor of the consumer.

As for the consumer going to jail for being right, what panet do you live on? My husband has recently been employed as a REAL police officer. In this case, the customer would be able to leave with the product to which was already purchased and paid in full. And lets no forget a mangaer having to key in the proper information on the product, Bull, My mother purchased several products that were not ringing up the proper price and a manager was not called over, and did not need to be called over, the cashier changed the prices herself, as this has happened numerous times. So, get your facts straight before placing your foot into your mouth.

Personally, I was shopping at Target once to twice a week until lately. Remember the TV I mentioned above, well, the next day this TV was in the paper for $50 cheaper. When I went to the customer service to get the differnce, I'm told that the sale price listed was a "Mark-down" price, therefor I could not get the difference. Yet, nowhere did it say, "Make-Down" and not "Sale." After asking for the store manager, I waiting more than 30 minutes before she decided to grace me with her presence. Then she literally stood in my face laughing and said she wouldn't do anything. I wrote an email to the main office, to no avail and this has now been one week. So, the thousands upons thousands I spend at Target, especially at Christmas, will be spent elsewhere.

Well said Kent. As for Carlee, please!!! First off, I purchased a TV two weeks ago from Walmart, to which it would not fit into my car and they held it up front for me. Second, I managed in a large retail store for years and also worked consumer protection for a period of time, for the same store. Consumer protection can interfer into whatever is going, rather it be with threats, theft or a simple arguement, so lay off the BS. I guess you've never heard of the customer is always right? When it comes to the price difference, Target displays on the back of their circulars that the price will ALWAYS be corrected in favor of the consumer.

As for the consumer going to jail for being right, what panet do you live on? My husband has recently been employed as a REAL police officer. In this case, the customer would be able to leave with the product to which was already purchased and paid in full. And lets no forget a mangaer having to key in the proper information on the product, Bull, My mother purchased several products that were not ringing up the proper price and a manager was not called over, and did not need to be called over, the cashier changed the prices herself, as this has happened numerous times. So, get your facts straight before placing your foot into your mouth.

Personally, I was shopping at Target once to twice a week until lately. Remember the TV I mentioned above, well, the next day this TV was in the paper for $50 cheaper. When I went to the customer service to get the differnce, I'm told that the sale price listed was a "Mark-down" price, therefor I could not get the difference. Yet, nowhere did it say, "Make-Down" and not "Sale." After asking for the store manager, I waiting more than 30 minutes before she decided to grace me with her presence. Then she literally stood in my face laughing and said she wouldn't do anything. I wrote an email to the main office, to no avail and this has now been one week. So, the thousands upons thousands I spend at Target, especially at Christmas, will be spent elsewhere.

Well said Kent. As for Carlee, please!!! First off, I purchased a TV two weeks ago from Walmart, to which it would not fit into my car and they held it up front for me. Second, I managed in a large retail store for years and also worked consumer protection for a period of time, for the same store. Consumer protection can interfer into whatever is going, rather it be with threats, theft or a simple arguement, so lay off the BS. I guess you've never heard of the customer is always right? When it comes to the price difference, Target displays on the back of their circulars that the price will ALWAYS be corrected in favor of the consumer.

As for the consumer going to jail for being right, what panet do you live on? My husband has recently been employed as a REAL police officer. In this case, the customer would be able to leave with the product to which was already purchased and paid in full. And lets no forget a mangaer having to key in the proper information on the product, Bull, My mother purchased several products that were not ringing up the proper price and a manager was not called over, and did not need to be called over, the cashier changed the prices herself, as this has happened numerous times. So, get your facts straight before placing your foot into your mouth.

Personally, I was shopping at Target once to twice a week until lately. Remember the TV I mentioned above, well, the next day this TV was in the paper for $50 cheaper. When I went to the customer service to get the differnce, I'm told that the sale price listed was a "Mark-down" price, therefor I could not get the difference. Yet, nowhere did it say, "Make-Down" and not "Sale." After asking for the store manager, I waiting more than 30 minutes before she decided to grace me with her presence. Then she literally stood in my face laughing and said she wouldn't do anything. I wrote an email to the main office, to no avail and this has now been one week. So, the thousands upons thousands I spend at Target, especially at Christmas, will be spent elsewhere.

First off to the head Protection Specialist
don't flatter yourself a sanitation engineer, is still just a Garbage man you are wrong via your statement (The only course of action to take in this situation is to file complaints with the President of the Company and the Better Business Bureau.)

there is another course of action that can be taken Ryan tell everyone you know about this keep posting to different boards, hand out flyers, hang it from a sign on the side of your house, get Gepheart. your comments have stopped me from ever shopping at Target and I have friends who will follow by example. Contributing factors thanks to Carlee, acting as if Target is doing us a favor of letting people be guests in there store, the public are not guest's! we are the contributing factor of whether that store stays open if you get a pay check, Guest! No I don't think so.but I get the point feel free to shop at target get ripped off complain about it and you go to jail! There are to many different stores offering the same products for a better price to put up with this kind of treatment. And carlee its easier to respond if you take your foot out of your mouth before you respond!

I would just like to point out a couple things about this story that are completely wrong. You see I worked for this company as both a Sales Floor Team Member and as the Supervisor for the "Rent-A-Cops" as you like to refer to them.

The first problem with this is that it is against Target Policy to allow a Guest to buy an item and leave the store without it. We (At least in my area)were quite adament about the fact that once you bought it you must take it with you. Another problem with this is that in order for the item to be rung up at the cash register someone would have had to have gotten the numbers from a Sales Floor Team Member and then had a Cash Supervisor enter the numbers for an over-ride. So obviously someone dropped the ball somewhere and I can see how you may have been treated shabbily and you didn't deserve this but one must always remember that lovely little phrase "Buyer Beware".

April,
Your suggestions regarding the "Rent-A-Cop" to give the author hell and have him call the cops was completely misguided and wrong. In order for the Target Protection Specialist to even approach a Guest it must be at the order of a Manager and the only time that would be neccessary would be if the customer was threatening an employee. Secondly the cops would not be able to make the call about the Guest leaving with the merchandise. It is his word against a store that called in a complaint about a person who is acting in a threatening manner. How do I know? I have dealt with this a thousand times and can assure you that the Cops never once sided with the Guest. I have also seen Guests hauled away in the back of a Police Cruiser for casuing this kind of disruption. You also have to ask yourself is it worth it to go to jail over a grill?

The only course of action to take in this situation is to file complaints with the President of the Company and the Better Business Bureau.

I am sorry you had to go through this experience. As it is, you have made the purchase and it is not a customer error, but their stores. They have NO choice but to give you the grill in which you purchased.

Go to www.target.com and file a complaint on this store. If you have your recite handy, give them the information on the recite, even include the time and date. They can pull this info up from their main computer. Next, go back to the store, let the "rent-a-cop" give you hell, then tell them to call the local police department. When they come out and you explain the situation to them, and that you have already purchased this item but are not allowed to take it. Instead they want to change the price, the officer will have no other alturnative but to make Target give you this item. In fact, tell the "rent-a-cop" you wil have the local police show up if they resist.

You see, the purchase was made, as with any item from anyone, rather a car to toy, if you made the purchase, it is against the law for them to hold it and demand more money after the purchase. They made it seem that you were in a "stuck" possition, that is not the case, they DON'T have a choice.

When you make your complaint online, make sure you tell them that if they resist you leaving with your purchase again, you WILL call the local police. I don't think Target will want that PR, being the police department will see to it that this is placed in your local newspaper, and word spreads very fast. If it comes down to you needing assistance from the officer, this "Kevin" will be fired, no doubt.

Good Luck and let us know how it goes.