Target Customer Service Out The Window ripoff Memphis Tennessee

As a low on the totem pole employee, I can say that Target honestly does care. That employee sounds like an idiot, and should be reported. If you don't receive a response from Target, keep trying.

It would not have been a good idea for your mom to leave the store with the new suitcase. I can understand her frustration but it would have been considered theft. She could have left the store with the damaged suitcase but not with the new one.

It can be helpful to make a photocopy of any receipt that you are going to try to use for a return. That way if it gets misplaced or lost by an employee you have another copy.

Sending an email often doesn't result in a response. Many companies don't have people constantly monitoring their emails and responding. You would be better off talking to a manager directly (in person if possible or over the phone) or sending a letter by regular mail.

"No matter the incident they will do everything they can to NEVER honor a customers refund request - once they have the money - it's theirs!!!"

This just isn't true. I'm sure that there are stores where customers have trouble getting refunds. There are good and bad in every profession and that includes Customer Service. But that doesn't mean that every branch of Target is out to screw over the customers. Luckily I don't often have to return items but when I have I did not have a single request questioned or denied.

It would not have been a good idea for your mom to leave the store with the new suitcase. I can understand her frustration but it would have been considered theft. She could have left the store with the damaged suitcase but not with the new one.

It can be helpful to make a photocopy of any receipt that you are going to try to use for a return. That way if it gets misplaced or lost by an employee you have another copy.

Sending an email often doesn't result in a response. Many companies don't have people constantly monitoring their emails and responding. You would be better off talking to a manager directly (in person if possible or over the phone) or sending a letter by regular mail.

"No matter the incident they will do everything they can to NEVER honor a customers refund request - once they have the money - it's theirs!!!"

This just isn't true. I'm sure that there are stores where customers have trouble getting refunds. There are good and bad in every profession and that includes Customer Service. But that doesn't mean that every branch of Target is out to screw over the customers. Luckily I don't often have to return items but when I have I did not have a single request questioned or denied.

It would not have been a good idea for your mom to leave the store with the new suitcase. I can understand her frustration but it would have been considered theft. She could have left the store with the damaged suitcase but not with the new one.

It can be helpful to make a photocopy of any receipt that you are going to try to use for a return. That way if it gets misplaced or lost by an employee you have another copy.

Sending an email often doesn't result in a response. Many companies don't have people constantly monitoring their emails and responding. You would be better off talking to a manager directly (in person if possible or over the phone) or sending a letter by regular mail.

"No matter the incident they will do everything they can to NEVER honor a customers refund request - once they have the money - it's theirs!!!"

This just isn't true. I'm sure that there are stores where customers have trouble getting refunds. There are good and bad in every profession and that includes Customer Service. But that doesn't mean that every branch of Target is out to screw over the customers. Luckily I don't often have to return items but when I have I did not have a single request questioned or denied.

It would not have been a good idea for your mom to leave the store with the new suitcase. I can understand her frustration but it would have been considered theft. She could have left the store with the damaged suitcase but not with the new one.

It can be helpful to make a photocopy of any receipt that you are going to try to use for a return. That way if it gets misplaced or lost by an employee you have another copy.

Sending an email often doesn't result in a response. Many companies don't have people constantly monitoring their emails and responding. You would be better off talking to a manager directly (in person if possible or over the phone) or sending a letter by regular mail.

"No matter the incident they will do everything they can to NEVER honor a customers refund request - once they have the money - it's theirs!!!"

This just isn't true. I'm sure that there are stores where customers have trouble getting refunds. There are good and bad in every profession and that includes Customer Service. But that doesn't mean that every branch of Target is out to screw over the customers. Luckily I don't often have to return items but when I have I did not have a single request questioned or denied.

Taking a complaint to the store level will at least get the manager involved.

Do you realize how many complaints that Corporate gets in a normal day? Of course it's going to take a long time to get to any certain one.

So you go to the manager and explain what happened. The cashier should have been looking for the receipt not arguing with the customer because it was her fault that the receipt was lost.

The manager should be notified, so that they can take the approiate measures to discipline the cashier.

And it doesn't look like the Home Office is going to be doing that anytime soon.

How is the manager supposed to do anything about this if they have no idea what happened? Or only have 1 side of the story.

Dear R - Portland, Oregan,

If she made complaints to the home office and was ingnored, why would you think the local store would respond any different.

Look at all the other complaints listed on this web site regarding Target stores all around this country. Do you see anywhere where they have given customers even a little consideration??? NO! They will not do so nor will they ever side on behalf of the customer as evident by all these complaints. Target does not bend on the side of Customer Service! They have made a hard stance on refunds. No matter the incident they will do everything they can to NEVER honor a customers refund request - once they have the money - it's theirs!!!

Although this cashier was clearly a moron, your mother should not have attempted to leave the store without the receipt. Had it not been found, the cashier would have most likely lied about it and your mother would have been arrested for shoplifting.

That said, I would go back to that store and issue a complaint in person to the store manager and district manager if necessary.

An incident like this is completely unacceptable.

Although this cashier was clearly a moron, your mother should not have attempted to leave the store without the receipt. Had it not been found, the cashier would have most likely lied about it and your mother would have been arrested for shoplifting.

That said, I would go back to that store and issue a complaint in person to the store manager and district manager if necessary.

An incident like this is completely unacceptable.

Although this cashier was clearly a moron, your mother should not have attempted to leave the store without the receipt. Had it not been found, the cashier would have most likely lied about it and your mother would have been arrested for shoplifting.

That said, I would go back to that store and issue a complaint in person to the store manager and district manager if necessary.

An incident like this is completely unacceptable.

Although this cashier was clearly a moron, your mother should not have attempted to leave the store without the receipt. Had it not been found, the cashier would have most likely lied about it and your mother would have been arrested for shoplifting.

That said, I would go back to that store and issue a complaint in person to the store manager and district manager if necessary.

An incident like this is completely unacceptable.