Taurus Manufacturing Taurus Firearms Horrible customer service/Don't care/Too many lies Internet

I'll make this short.

Sent a firearm into Taurus for repair in August 2015.

I called in November - no news

I called in December - news!  They said it couldn't be repaired & would be replaced, but they were on back order.

I waited...

I called in January 2016 - still back ordered

I called in Feb - still back ordered

I called in March - news!  They said they had the same firearm in a different finish and I could get it in 2-3 weeks.  Reluctantly, I said OK.

I waited...

I called in April - nobody knew anything about what I was told in March.  I escalated the call to a "supervisor".  Worthless...she was reading from the same script as the others.  Said everything was back ordered and she could call me in a month with an update.  I said OK.

She called in May.  Said nothing had changed since our last call.  I asked if there had been any update on the timeline at all.  She said "6-8 months".  I said "You've had it 8 months, so what gives?"

At this point, she goes into this elaborate bunch of bull.  She said that in April, they received "parts" and were going to re-evaluate ALL the firearms for repairs.  This re-evaluation was going to take 6-8 months from April 2016!

So I recapped - you mean they AREN'T replacing my firearm?  "No"

And its going to take 6-8 MORE months to decide if they can fix the old one?  "Yes"

Mine is part of the class action lawsuit - is it even eligible to be repaired? "They will evaluate it in 6-8 months"

Doing the math, that means they'll have my firearm for 14-16 months before they tell me what they are going to do about it.

DON'T buy a Taurus!  Ever!  A lifetime warranty is worthless when the company behind it is worthless.  Might as well just give them $300 and let them kick you in the nuts.  At least it would be over.