Tavos IDProtect My account was debited somehow this company said I signed up for something I did not. Called bank, they had a check # assoc. with debit they create their own check #'s debited twice now. Unauthorized debits to my checking account. Had to call bank to find out what it was. They created a check number which has nothing to do with my account and they debited twice. Scotsdale, Arizona

I had a debit to my account of $33.98 with a check number associated with it.  I called my bank to indicate that the check number was not from one of my checks as I was on Check # 3878 or something like that and this check # was like 1054.   They gave me the name of this Tavos IDProtect and a number associated to call., 1-866-575-0356.  The people I contacted said a refund would be in my account no monday, I called on a Friday.  On tuesday I called back as I had no refund.  The company said I had to go to this website and provide additional information for the refund.  While I had them on the phone I tried the website, which did not work.  They said it was working fine for them.  I asked them to tell me what information they needed and I would give it to them and let them fill the information out.  They refused and said they could not help.  I called back the next day, while on the phone with them they attempted to debit my account again, resulting this time in a NSF charge to me of $30.00.   I asked to speak to their supervisor, they refused to transfer me or give me another number.  I have no working email address, no idea how this company got my information and am not even sure if I can stop this from happening again, without closing out my accounts which I have had for 20 years now.  Because they are using fictitious check numbers rather than just a wire transfer, the bank cannot just pull the wire.   This has to be illegal, federal offense I presume and I don't know where to go to get help.  Have reported to BBB.  But I would like to prevent someone else from having this occur and prevent further debits from my account, as well.  I'm nervous!