• Report: #862785
Complaint Review:

Tax Lien Tutor

  • Submitted: Mon, April 02, 2012
  • Updated: Tue, January 31, 2017

  • Reported By: OnNoYouDidnot — Carmichael California United States of America
Tax Lien Tutor
SKW Central 125 E. Main Street, Suite 311 Internet United States of America

Tax Lien Tutor, SKW Central Scam.  Incomplete Program... Missing Essential Pieces to Be Successful.  Sham. Internet

*Consumer Comment: What They Don't Tell You in the Seminar....

*Consumer Comment: Apology Accepted .... Thanks, Sean

*Consumer Comment: Tax Lien Tutor .... Sean Keegan Walker

*UPDATE Employee: Company Response

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I attended a seminar like everyone else who's purchased this program.  I've been investing in real estate off and on have a friend who's done well with tax liens and thought I too would take my shot at it. My gut on the other hand told me not to move forward with the Tax Lien Tutor.  Mainly because it sounded too good to be true. 

Sure enough it was.  For $1,500 you get a few CD's that can be consumed in a few short hours but don't even begin to give you the needed tools to start your search to be successful.  The biggest flaw was that they tell you to do your own due diligence and research a property thoroughly before moving forward.  

Most of the tax lien information was for parcel numbers or legal descriptions.  How do you find a properties address so you can properly do your research with only legal descriptions.  So I called in to their office only to be told that I had to call the county assessor to get that information and that they assessor's office would gladly give me that information.

I then asked... What if I don't know what kind of property it is from the legal description or if I had more than one property that I wanted to do my research on.  How does one go about finding which property they want to do research on to begin with.  I could very easily be on the phone all day long with the county assessor just getting one address after another.  

It didn't seem like it was a very effective way to go about doing investing.  I was reassured from Tax Lien Tutor's customer service that it was the only to do it and it was easy. I simply decided right there that I didn't want to keep the product and since I was in my 3 day window for a full and complete refund that I would contact their office for refund.

On March 13, 2012 I spoke with Jarrett regarding a refund.  He gave me all the necessary information, including a return authorization code as well as shipping instructions.  He told me that we could expect the refund within 7-10 business days of their receiving the returned product in the mail.  

Naturally, I sent it back with a delivery confirmation.  According to the delivery confirmation code, they received the product on March 16, 2012.  That meant that by March 30, I should have our refund in my bank account.  March 30 came and there was no refund. I called the company on March 30 and spoke with Kim.  She said that my name wasn't even on the "refund list."  As far as she could tell, I must have "slipped through the cracks."  Nice.  

She said she would send my information to the billing department and ask them to expedite my refund since it had been the full 10 days since they received the product back in the mail.  She also asked if I would like a call from the billing department.  I answered "yes."  Guess what?  No one ever called me.  

I called the company again on April 2 after there was still no refund in my account.  Again I spoke with Kim.  This time I was told that, according to them, it was only the 7th business day.  OK, trying to change the story on me to buy some more time.  For what?

Also, they picked up the package on March 19.  From March 19 to April 2 is 15 calendar days, and 11 business days.  Clearly their counting skills are lacking.  I was frustrated with the lack of answers and trust and told them that I would be writing a review on RipOffReport.com and file a complaint with the BBB.

I then received a direct call to my cell from their manager, Derek.  Derek was not any more helpful than Kim.  Derek even threatened to slow down the refund process even more.   He could not give specifics on how long it takes to process a claim, nor what the "processing" process consisted of.  As the conversation continued, it came about that our claim wasn't even processed yet.  

First I was told that I wasn't on the refund list and that I had slipped through the cracks.  Now I was being told that my claim wasn't even processed but still within their window to not have processed it yet because it was only the 7th business day.

For a new and upcoming company, this is certainly not a way to win fans.  Not to mention the questionable way they go about soliciting for testimonials by offering a full refund of their student's tuition.  Last time I checked it was illegal to pay someone for their testimonial.


This report was posted on Ripoff Report on 04/02/2012 02:42 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tax-lien-tutor/internet/tax-lien-tutor-skw-central-scamnbsp-incomplete-program-missing-essential-pieces-to-862785. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

What They Don't Tell You in the Seminar....

AUTHOR: YouDon'tNeedThisCompany - (USA)

Steve failed to mention that when you purchase a certificate from them, the one they issue you is fake.  This "purchase" is not recorded in your name and, therefore, when you are ready to sell it, you cannot. 

 

I have bought certificates for years but decided to only buy the certificate package to see if I could learn something that I did not already know.  The answer is no.  I only learned that they will sell each years' certificate to whomever wants it instead of giving the previous year's owner first right of refusal.

Also, when I decided to sell the one certificate that I purchased as a "test" before I purchased additional ones, I learned that I didn't even own it.  They own it, and I have been trying to sell it for 3 years because I need the money and because of the way they do business.

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#2 Consumer Comment

Apology Accepted .... Thanks, Sean

AUTHOR: ru4real - (USA)

Several days ago I shared a "rebuttal" on this site re: Tax Lien Tutor / Sean K. Walker. At the time I had good reason(s) to believe I was being treated unfairly. Since that time, I have been in contact with SKW Central to address my concerns. Their sales manager has gone above and beyond the call of duty to address my issues with the utmost professionalism. Now, I have been given the opportunity to work with their sales management team in order to meet my entrepreneurial prospects. 

As a person who did not have a great experience entering into this process, I would highly recommend everyone give Sean K. Walker and his team a chance to make good on their promises! In case someone is wondering whether I am one of those PAID representatives to their site, I am NOT! All of my participation up to this point has been strictly of my own doing and NO persuasion on their part.. 

Again, if you have any concerns with their programs, staff or just need to speak with someone, please send an email or phone their office in order to have your needs addressed before you pursue another remedy.


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#3 Consumer Comment

Tax Lien Tutor .... Sean Keegan Walker

AUTHOR: ru4real - (USA)

I, too, understand your complaint against this company. As I have been waiting for my refund for a total of 15 "business days." Initially, I spoke with Kim who promised me I would receive a refund of $1,497.00 no later than 7 - 10 business days. Well, as you mentioned, maybe they attended a different school where addition wasn't taught !

Today, I spoke with the manager (Derek), who miscommunicated several times re: my refund. He stated the check was never processed, then he stated he was processed but could not explain where in the process it was. As in your case, he stated he would send an email to billing and request they expedite my refund. But, I thought I would have had the check by now (it's been 15 business days) .... No, because no one processed my refund (according to Derek). As mentioned in my phone call to Kim, it should have been in my mailbox (remember, 7 - 10 business days).

How does a business like this stay in business? I plan to contact the BBB and AG office of Utah to file an official complaint. In addition, I plan to post a You Tube video of my experience with Tax Lien Tutor (Sean Keegan Walker) and the experience I had attending their seminar in my local city.

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#4 UPDATE Employee

Company Response

AUTHOR: Tax Lien Tutor - (United States of America)

Hi. My name is Steve. I work with the Customer Service Department of Tax Lien Tutor. I am genuinely interested in the success and happiness of our students. I regularly surf the web looking for positive experiences and any feedback or suggestions our students my have. I'm was very surprised to have come across this particular complaint.

We typically have very happy customers. In just the past couple months, our students have invested at least $450k in tax liens, with an average interest rate of 14%. And because of our relationship with the secondary market, we've been able to acquire many of these tax liens at a discounted rate (avg 15% discount), which we then passed to our students. This is an opportunity we've yet to see anyone else afford their customers. We have two ideals we base all of our decisions on: 1) The customer is the greatest asset, and 2) do everything we can to ensure every student becomes a successful real estate investor. 

As a company, we work tirelessly to keep everyone happy and are very proud of our satisfaction ratings. We've been in business for a while now and complaints like this are extremely rare.

Unfortunately, this customer was not taken care like he should have been. It's embarrassing and there's really no good excuse for how we've handled this situation. We have refunded this customer and have learned from our mistakes. New processes are in place to make sure this "slipping through the cracks" never happens to another customer.

We provide a reimbursement of tuition to those who put the training to work and invest in tax liens. We enjoy hearing about those who are making money using our program - we love to read these as a company and love sharing them with potential and current customers. We're not "paying" for testimonials as THIS customer has stated in his complaint.

If you have any problems, concerns, feedback, or success stories, I'd love to hear from you. Please contact me directly by calling 888-563-3965 or email steve@taxlientutor.com.
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