Report: #1361929

Complaint Review: Taylor Auto Group

  • Submitted: Wed, March 15, 2017
  • Updated: Wed, March 15, 2017
  • Reported By: Aaron — Dallas Texas USA
  • Taylor Auto Group
    4524 Brass Way
    Dallas, Texas
    USA

Taylor Auto Group Wendell Sr. Wendell Jr. Total price of car paid, still no license plate. Paid tax, title and license still nothing. Went to company they are moving out Dallas Texas

*REBUTTAL Owner of company: Deferred or Delayed Payments Made

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I've had this problem twice. This time I do not want to trade my car in to start over with Taylor Auto Groups crookedness. I've paid for A 2005 Cadillac DHS 5,968.00 I've had paper tags since I've had the car. Thought it was illegal to give a dealer tag after so long. I paid the car off in 12 months.

11/2015 to 11/2016 Car Paid. No tags no title. Please help. I referred a friend that has a Bmw and she is still making payments hope this doesn't happen to her. She uses a credit card.

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This report was posted on Ripoff Report on 03/15/2017 11:35 AM and is a permanent record located here: http://www.ripoffreport.com/reports/taylor-auto-group/dallas-texas-75236/taylor-auto-group-wendell-sr-wendell-jr-total-price-of-car-paid-still-no-license-plate-1361929. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Deferred or Delayed Payments Made

AUTHOR: Taylor's Auto Group - (USA)

First to address the customer that purchased the BMW. She has already received her tags. She paid her full down payment and received her tags in a reasonable timeframe. She was financed through one of our lender partners and her using a credit card has nothing to do with us.

To address Mr. Runnels. He initially purchased a vehicle from us where we allowed him to drive off the lot with the promise that he would pay off the car when he got his tax return in 2016. He was well aware that once the full balance of the vehicle was paid, including tt&l, he woukd receive the plates from us and the title would be mailed by the issuing agency.

Instead of paying as promised, Mr. Runnels paid $200 every two weeks on the car sometimes missing a full 3 payments until it was paid off. Even then, he still asked for more time on the tt&l. He was advised that the tags would not be received until he took care of that part of the deal.

We did not finance the vehicle for him, he just paid the way he wanted to. After the car was finanlly paid off, he decided that he wanted to trade the car back to us to purchase a truck that we had for sale. The truck would have been a buy here, pay here deal. He drove the truck for about a 2 weeks maybe a month, and he decided that he didn't want it.

He used the previous car (which was now for sale) as a trade, so he decided to buy it back. Again, Mr. Runnels did not pay as agreed. He would go a month or so sometimes without paying anything. Then he would come into the office and state he knew that he still owed, and he was aware that he would not get tags until he paid. His temporary tags were extended out of courtesy because the fact of the matter is that the tt&l should have been paid at the time of purchase.

Mr. Runnels knew that we were moving. He can into the office to get a temporary tag during the move. We are not closed. We have simply moved to a bigger location. We have attempted to contact him by the phone number that we have on file. He has the office phone number and cell phone numbers for just about everyone that works here. 

We are open and available to assist him, and he knows that. We believe that this report is an attempt at slander. 

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