• Report: #960849
Complaint Review:

Team Mobile

  • Submitted: Sat, October 27, 2012
  • Updated: Sat, October 27, 2012

  • Reported By: kibkit — Tampa Florida United States of America
Team Mobile
Tampa, FL Tampa, Florida United States of America

Team Mobile The Plan sold to me was not the plan that I was billed for .. it didn't exist .. I was lied to!! Tampa, Florida

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I started out as a GTE wireless customer which eventually became Alltel and then Verizon Wireless, so I have essentially been with the same company for almost 20 years.  I am trying to save money, as most consumers, so I began pricing around.  When I contacted Team Mobile they had the best price.  I reviewed the plan IN DETAIL with the sales Rep several times throughout the call prior to purchasing a 4 line plan with them.  I called in once the phones were recieved and activated because the data wasn't working and I was informed that the plan I had was different from the plan that was sold to me!  Changing the plan to the correct plan meant increasing my bill about 80.00 per month!!!!!  I could have stayed with Verizon!!  When I told them I was going to cancel my service they didn't seem to be concerned at all.  I requested that they pull the recorded call so they could hear first hand that I was told SEVERAL times incorrect information!  I am frustrated & disappointed!!!  The really sad thing is that if they would have taken the time to find a plan that fit my needs I probably would stay even if it were a tad bit more than what I was quoted but they didn't.  My fear of changing wireless providers came true!!!

This report was posted on Ripoff Report on 10/27/2012 09:21 AM and is a permanent record located here: http://www.ripoffreport.com/reports/team-mobile/tampa-florida-33635/team-mobile-the-plan-sold-to-me-was-not-the-plan-that-i-was-billed-for-it-didnt-exist-960849. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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