Team One Athletics / Going Strong Sport / Shamus Goss Failure to provide products/service after payment Dacula Georgia

We ordered reversible uniforms for our basketball team (shirt, shorts, shooting shirt) to match the existing uniforms we purchased the previous year.  The shirts & shorts were ordered and delivered as promised.  The shooting shirts, which were a part of the set, were ordered later.  The information was sent to the vendor Nov 11,2016).  On several occassions the vendor indicated that they would be shipped in a few days (Nov 28), but they never were.  We repeatedly called, texted and emailed the vendor but they would not provide us with the product for which we had ordered and paid for ($300 per the information he provided, 12 shooting shirts @ $25 each).  We eventually told them if they couldn't get the ordered product to provide us with an acceptable alternative, still no response.  The vendor essentially charded us for a product they did not provide and we subsequently requested a refund of $300 and they cut off all communications at that point.

We reached out to them no less than 10 times via email and as many times via text and voice mail.  Our basketball team ended up not having all of their uniforms the entire season and it really frustrated the parents.  I would caution any small organization from using this vendor in the future and if you do, insure you get your full order before payment in full is made.  Maybe this guy is over extended and not able to keep up but either way, you don't take someone's money and then not provide the good or service.  The fact that he won't respond certainly calls into question the character of the individuals running the business.