Complaint Review: Tech Ginee - Internet
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- Author Not Confirmed
- Tech Ginee Internet USA
- Phone: 1-855-666-2555
- Web:
- Category: Computer Help Desk
Tech Ginee TechGinee USA LLC or Ginee 24/7 Claiming to Microsoft Techs new York New York
*Author of original report: Update
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This company identifies themselves as techs for Microsoft...they are not. I had a pop-up display on my monitor while visiting some common websites. It said my PC was at risk and to call Microsoft Tech Support ASAP. I called the number provided.
They sold me a 3yr plan to protect my computer and network. I remained doubtful and called the REAL Microsoft help desk. They said they would never use pop-ups. The number I provided them was not affiliated with any part of Microsoft. I was told flatly I had been scammed.
I am working now with my credit card company to dispute the charges and recover my money. You have been warned! Do not attempt to deal with TechGinee or Ginee24/7. If you do get a pop-up, immediatly turn off your computer and call the MS help desk at 1-888-972-9165 (as recommended my Microsoft).
Their address is listed as New York, New York, but I think they might all be based out of India.
This report was posted on Ripoff Report on 01/02/2016 12:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/tech-ginee/internet/tech-ginee-techginee-usa-llc-or-ginee-247-claiming-to-microsoft-techs-new-york-new-york-1277539. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Update
AUTHOR: - ()
SUBMITTED: Monday, January 11, 2016
This is an update from my last posting;
I contacted the company and told them I wanted a full refund ($445). They said they would refund only $200 to my credit card. I told them I would file a fraud report and they would have to deal with the CC company. I was briefly put on hold. I was then told they would provide a full refund. A week later I had to call them as a reminder. A few days after that call, my CC balance show a full refund.
I would still recommend to anyone they should avoid this company. I had to spend $180 for a computer tech to run a diagnostic and clean the malware they intalled on my laptop.
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