TechonDigital Bait and Switch! New York Internet

On Friday 8/1/2008, I ordered a Garmin Nuvi 660. The web page said the item was in stock, I ordered it expedited delivery (3 bus. days) and received an email confirmation.

On Sunday 8/3/2008, at approx. 12 noon CST, I received a call from TechonDigital. The man, with a VERY heavy accent (barely understandable) acknowledged my order and kept pushing for me to buy accessories and additional services. I politely declined. He said, "OK, thank you, your order will be shipped tomorrow."

On Monday 8/4/2008, I received an email saying my item was backordered 6-8 weeks and therefore my order was being canceled. I called the (877) 425-9933 number and after going through the menus, I reached someone who told me he wasn't in sales, but that he was a "specialist" and could help me.

He told me that the item I ordered was a "gray market" GPS, an older model (2005) sold in Europe and other countries, and that it wasn't usable in the US. Then he offered another GPS system, for an additional $45 but I would not be able to use it unless I activated it at additional charge.

When I complained, and said that the online description gives no indication that the item is not usable in the US. The web page says this item is in stock, and I had received a call the day before that my order was being shipped. I also told him what they were doing is a bait and switch, a very unethical business practice.

I also said I was going to post this experience on the web and he got very nervous and told me my order and login would all be canceled. Do NOT order from these people. THEY ARE SCAMMERS!

Anonymous
Auburn, Alabama
U.S.A.