• Report: #1042716
Complaint Review:


  • Submitted: Fri, April 12, 2013
  • Updated: Fri, April 12, 2013

  • Reported By: Missy Girl — Wilmington North Carolina
3580 NW56th St. Suite 100, Ft Lauderdale, FL Internet United States of America

Techzilla.com MyTechHelp.com Lied from the very word go, charged my credit card twice for 2 different amts. then provided no service contract nor service period. Managed to screw up my new computer though in one session! Internet

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Re: Account opened on 3/18/12 with Techzilla

Since opening this account I have yet to resolve the first
security problem I encountered with my 3 week old HP PC.  On Monday 3/25/13 I called 4 times to resolve
this issue.  I was hung up on three times
after a 20 minute wait each time to even speak to a technician.  The 4th time the tech reached the
end of his expertise and promised me that a tech, who would be a level above
him, would call me back that day.  A
brief synopsis of the tech calls was sent to me after each tech encounter and
on the last one I informed them that if someone didnt call me back to fix this
security problem I was going to cancel the contract.  No phone call was forthcoming nor have I had
any contact with this company until this morning when I called in to cancel the
whole contract.  I dont mind paying for
service received but to date I have not received any. 

Additionally, on 3/18/13, I was told the whole contract was
249.00 for one year but I would receive a 50.00 senior citizen discount and
also a free external 1 TB hard drive for free. 
These things proved to be an outright lie.  I noticed the documentation included with the
hard drive and it required a rebate form after 90 days of service.   I checked the credit card transactions and
saw charges for 249.00 and 264.97 for Techzilla.  I called this company on Saturday and
disputed these charges as nothing appeared to be correct, nor what I had agreed
to.  So, in a nutshell, I have been
duped.  This morning I called my credit
card company and informed them of this scam then called Techzilla and cancelled
service with them.  I refuse to pay for
services NOT rendered & will go to the PO today to return their external
hard drive in an unopened state.  The
outer sending box was the only one opened. 
While at Costco yesterday I noticed the same hard drive was $67.00.  This company claims theirs to be worth
150.00.  Yet another example of their
blatant dishonesty to me.  They simply
are not to be trusted and I will not do business with such a company.

This report was posted on Ripoff Report on 04/12/2013 08:48 AM and is a permanent record located here: http://www.ripoffreport.com/reports/techzillacom/internet/techzillacom-mytechhelpcom-lied-from-the-very-word-go-charged-my-credit-card-twice-for-1042716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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