Ted Life - Internal Credit Systems Rude and Incompetent Durham North Carolina

I contacted Internal Credit Systems out of Durham, NC regarding a debt letter that my son received. It was in reference to a debt owed to Anytime Fitness for a gym membership.  The representative that I spoke with, Ted Life, was extremely rude and unprofessional.  I made it crystal clear in the very beginning of my conversation with him that I was not calling to dispute the debt and would be paying it but simply wanted to find out what (if any) attempts had been made to try to collect the debt before turning it over to collections (i.e. phone calls, letter, etc).  He quickly reminded me in a rude and condescending tone that "they don't have to call or contact you".  He interrupted me several times .  I tried to explain to him that I was not disputing the debt but, because my son is trying to establish his credit I did not want it to effect his credit.  He rudely assured me that, it wouldn't as long as I paid it and, for it to have reached his desk, they would have called at least 20 times to try to settle it before turning it over to collections.  I asked several times for the number they called and he would only say..."it doesn't matter...what difference does it make...you owe it, so do you want to pay it or not!".  Again, I simply asked for verification of the number the creditor had tried to call to reach my son and Mr. Life again rudely interrupted, shouting "It doesn't matter".  As I attempted to explain why it mattered - because my son was trying to establish his credit and he didn't want this to reflect on his credit - he rudely interrupted again and then abruptly hung up on me.