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Report: #772773

Complaint Review: Ted Wiens Tires & Auto Center - Las Vegas Nevada

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  • Reported By: alyssa — las vegas Nevada USA
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  • Ted Wiens Tires & Auto Center 2750 N. Decatur Blvd. Las Vegas, Nevada United States of America

Ted Wiens Tires & Auto Center Ted Wiens damaged the body and engine of my car, did not fix the problem i originally came for and still made me pay in full! Las Vegas, Nevada

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This is not only on behalf of myself but also for the many other customers who have been lied to, taken advantage of, and been scammed. Ted Wiens has had many victims and I unfortunately was one of them, I found out the hard way that Ted Wiens is dishonest and fake.

 I brought my car in to check out what was wrong with my engine (on 8/28/2011 at 6p.m.), Ted Wiens informed that the diagnostic would be $90, i was fine with that. I left my car over night, went back the next morning to hear the diagnostic, but when i returned to my car i noticed very large foot wide, foot long, circle-like scratches, where in some parts took off the paint, it was very deep and noticeable. i know the scratches on my car and this one was NOT there prior to me bringing the car to the shop. i asked where the scratches and marks came from but none of the employees or managers could give me an explanation. infuriated, i left because i had plans for the day and my car was not yet ready, nor could any of the staff properly explain what was wrong with my car or how my car became damaged.

about 4 days later (9/22/011), i returned to my car and it looked as if someone had tried to buff the scratches away, like someone had tried to clean or cover it up. but it was still noticeable and the paint was still gone. i asked to speak to the manager, who was very rude and loud. he began to raise his voice at a customer, kept denying any fault, and threatened to call the cops on me for "trespassing". i became frightened when he stepped closer and began to raise his voice in my face, only inches away from me. he kept putting the blame on myself and the tow truck company, but took no responsibility or admitted to any fault on hiscompanies behalf. i am a paying customer and for him to treat me or any of his customer this way is wrong and inappropriate.

i told the company i did not want them to fix or tamper with my car any longer, so i had no other choice but to pay them $90 for the diagnostic, $70 for the towing, and if i did not remove my car they would charge another $50 a day for storage fees. i asked if my payment could be reduced since they had damaged my car but that just made the manager mad and he continued to raise his voice and use hand gestures. the manager said the tow truck company had reported that the scratches and marks were there prior to me bringing it to the shop. that was false because i spoke with my tow truck driver who denied reporting any marks, scratches, or dents. secondly, why would the company try to clean or remove scratches that were already on my car prior to me bringing it to the shop? i had other small scratches on my car that they did not tamper with, so why would they try to cover up this new one, that they still blamed on myself. it does not make sense. i brought my car into this shop to be fixed, which they did not do or find out the proper diagnostic, they wanted $3500 in all, plus they left my car damaged. i still had to pay for the false diagnostic plus the scratches, plus the towing. i know for a proven fact that i am not the only customer who has been treated wrong or taken advantage of.

i have done some research and found that many customers have had a very similar or even worse experience at ted wiens. im glad there are other reports on this website and if you google the name "ted wiens" there are horrible reviews. yelp is also another good place to read bad reviews about this company! not only with the decatur location are there bad reviews about the decatur loction but all over las vegas as well. this place needs to be investigated, prosecuted, and shut down. their work is illegal and wrong.

This report was posted on Ripoff Report on 09/03/2011 03:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ted-wiens-tires-auto-center/las-vegas-nevada-89108/ted-wiens-tires-auto-center-ted-wiens-damaged-the-body-and-engine-of-my-car-did-not-fix-772773. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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