• Report: #913835
Complaint Review:


  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 18, 2012

  • Reported By: NotAFan — Sachse Texas United States of America
One Telebrands Plaza, Fairfield, NJ Internet United States of America

Telebrands.com Order department is a total screw-up , Internet

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The first time I placed an order with Telebrands, they screwed up the order and double-charged my credit card. When I called to have them fix it, they offered me a gift card as an apology.

I then tried to place an order online using a gift card, but their website was messed up. I tried a couple of times, then decided to try again the next day. The next day, the same thing happened, so I decided to just forget about it.

I thought the order was never placed because I never finished the process, nor did I receive an order confirmation number by email. However, a week later, I see two charges on my bank card for the product.

I called to explain what happened and asked them to redeem the gift card for one of the orders. They gave me a song and dance about the gift card being redeemable on the website only and there was nothing they could do. But the strongly suggested that I place yet another order so I could redeem the gift card. Yeah, RIGHT! That will NEVER happen.

This report was posted on Ripoff Report on 07/18/2012 09:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/telebrandscom/internet/telebrandscom-order-department-is-a-total-screw-up-internet-913835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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