Report: #913835

Complaint Review:

  • Submitted: Wed, July 18, 2012
  • Updated: Wed, July 18, 2012
  • Reported By: NotAFan — Sachse Texas United States of America
    One Telebrands Plaza, Fairfield, NJ
    United States of America Order department is a total screw-up , Internet

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The first time I placed an order with Telebrands, they screwed up the order and double-charged my credit card. When I called to have them fix it, they offered me a gift card as an apology.

I then tried to place an order online using a gift card, but their website was messed up. I tried a couple of times, then decided to try again the next day. The next day, the same thing happened, so I decided to just forget about it.

I thought the order was never placed because I never finished the process, nor did I receive an order confirmation number by email. However, a week later, I see two charges on my bank card for the product.

I called to explain what happened and asked them to redeem the gift card for one of the orders. They gave me a song and dance about the gift card being redeemable on the website only and there was nothing they could do. But the strongly suggested that I place yet another order so I could redeem the gift card. Yeah, RIGHT! That will NEVER happen.
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