Report: #342457

Complaint Review: Telecheck - Walmart

  • Submitted: Fri, June 20, 2008
  • Updated: Thu, July 03, 2008
  • Reported By: Easton Pennsylvania
  • Telecheck - Walmart
    Rt. 248
    Easton, Pennsylvania
    U.S.A.

Telecheck - Walmart Affected our check writing ability all over Lehigh Valley Easton Pennsylvania

*UPDATE Employee: Response to Update...

*Author of original report: Answer to rebuttal

*UPDATE Employee: Electronically converted? That's odd...

Show customers why they should trust your business over your competitors...

An employee of ours went to Walmart and cashed her paycheck. It was converted electronically and voided, however, they did not give the paycheck back to her.
Then on the same day they made another electronic conversion of the same check. When I noticed that our bank had paid the same check twice, I contacted the bank. They followed up on it and stopped payment on the 2nd electronic transfer. Telecheck handles all check approvals at Walmart and many other businesses that we deal with. Telecheck froze our account and we are now not able to write any checks at businesses that use them. It also affected my personal account which has nothing to do with the business account.

This happened on May 6th and we still have not been able to clear it. We have faxed Telecheck our bank statement ( which I feel that our balance is no business of theirs) and a letter from the bank president stating that this check has been paid and other information they requested. We have faxed this 3 times. Each time we try to speak to anyone at Telecheck we get a different person.

We also contacted Walmart to no avail. We are at a loss as to what to do. We are filing a complaint with the Attorney General's office and our next step will be to get legal counsel. This has been a total nightmare for my business.

Gail
Easton, Pennsylvania
U.S.A.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 06/20/2008 02:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/telecheck-walmart/easton-pennsylvania-18045/telecheck-walmart-affected-our-check-writing-ability-all-over-lehigh-valley-easton-penns-342457. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#1 UPDATE Employee

Response to Update...

AUTHOR: Bendr - (U.S.A.)

Hmm...

I wonder if it was put through as a personal check...

Do you know what register the transaction was at? As in, at the service desk or at a register?

The thing that will honestly give the most information is the receipt, if you can get me a scan of that, I can try to get some more understanding, and then I can see if I can contact that walmart and get some more information from them...

The other thing, if the employee doesn't have the receipt, if you can get the date of the transaction and the exact dollar amount of the check, I may be able to get them to look it up for me at that store, and get more information at the same time.

One last thing, Just so I know I've got the right place,
Is this the right walmart?

Wal-Mart Supercenter Store #2252
3722 Easton-Nazareth Road
Easton, PA 18045

Thanks,
Ben
Respond to this report!

#2 Author of original report

Answer to rebuttal

AUTHOR: Gail - (U.S.A.)

In response to the rebuttal by Bendr, the paycheck was a bank issued paycheck with the employee's name on it. I do not know if the employee received a receipt, she purchased items for approximately $9.00 and presented her paycheck for payment.
Respond to this report!

#3 UPDATE Employee

Electronically converted? That's odd...

AUTHOR: Bendr - (U.S.A.)

This sounds quite odd, Paychecks don't get electronically converted. Those are always endorsed and sent to the bank...

The only checks that are electronically converted are personal checks for merchandise.

Just so I can try and understand better what happened, Was this check a bank-printed payroll check? Or a personal check filled out by hand?

The other question, Was the check made out from your business to the employee?

Also, Does your employee have the receipt from when they cashed the check?

Let me know, and I'll do what I can to help you figure this out.
Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.