Telecheck Determined to ruin my check-writing priviledge for no apparent reason, Telecheck should be stopped for knowingly ruining people,s good name and reputation, Houston Texas

I have recently had a bad experience with TeleCheck myself, and found it appalling that the customer service agents there have absolutely no responsibility for correcting mistakes when they are brought to their attention.

I have been working on my situation for nearly two months, and got sick of getting no where and getting lied to with their customer service personnel. Did a little research and found that First Data owns TeleCheck, and Kohlberg Kravis Roberts and Co owns First Data.

I called KKR, and was given the following contact information for consumer feedback / complaints:

It is a company called Kekst & Co (1-212-521-4800) - ask for Ruth E. Pachman

In calling them, they seemed to have no interest in dealing with me, but were also nice enough to promise to have someone return my call, or have someone at First Data respond to me. This was on Friday July 31, 2009. Today, Aug 03, 2009 I received a call from First Data with a promise that they would make the necessary calls to have my dispute handled as soon as possible. It was originally filed on June 15, 2009.

The person at First Data who called me is:

Dana (First Data) and her number is: 1-303-967-7549

I recommend that anyone who has issues with Telecheck use these numbers, and start pushing back on these crooks who seemingly have no one to answer to when determining how to deal with consumers.

The more these people have to waste their time answering to consumers who are unfairly treated, the faster they will put means in place to correct this.

Mark
Vgolfmaster@hotmail.com

I opened up a bank account and had no troubles for several weeks. Then for some reason my checks started getting declined everywhere I went. Every time I called the bank they informed me my account was in good standing and had plenty of money to cover these checks I was attempting to write. The bank said I needed to contact the check verification company and take it up with them. I started calling Telecheck and was told that I had negative information on file from my bank. I stated that I've talked to my bank several times and they told me I'm in good standing. Telecheck basically said they had negative information from my bank and they weren't going to change it. So then I called the bank and informed them of what Telecheck told me, my bank said they have NO record of sending any negative information to Telecheck and that is not their normal practice. The lady at the bank told me to contact Telecheck and verify that this information was sent to them from the bank. I did so and Telecheck said yes it was from the bank, I explained that my bank said they don't report anything directly to them, they basically called me a liar. So I called the lady back at the bank, she was as frustrated as I was, she decided to do a 3-way call with Telecheck. We did that and even talking to the bank, they wouldn't remove this negative information from my file! What we finally figured out was that the account number had been recycled so quickly by the bank, it was still active in Telecheck's data base as being a negative account. Telecheck refused to remove the information so the bank just gave me a new account number. It was crazy how they refused to do the right thing even after talking with the banker!