Report: #1405836

Complaint Review: Telecom USA a Verizon Company

  • Submitted: Thu, October 12, 2017
  • Updated: Thu, October 12, 2017
  • Reported By: Ripped OFF — FORT MYERS BEACH Florida USA
  • Telecom USA a Verizon Company

    ,
    USA

Telecom USA a Verizon Company Fraudulent Charges Third Party Charges on Centurylink Landline Bill unknown unknown

Show customers why they should trust your business over your competitors...

Telecom USA- a Verizon Company is stealing from me every month.

My CenturyLink Landline billing has been showing third party telecom charges submitted from "Telecom USA a Verizon Company" for over a year. I have never paid attention to the bill as I just pay the bill online.  I noticed minor fluctions in the billed amounts but not enough to raise a red flag. NOT anymore!  I recently started reviewing the paper statements and noticed that this has been happening for over a year. 

I do not have formal long distance service as my landline is permanently forwarded to my cell phone. That way when I change cell numbers as could occasionaly happen, my landline has always been the same and reaches me, no matter where i am.  No need for a formal long distance plan on my land line since i use unlimited long distance through my cell service.  I do not even have a phone jack at my house any longer, so there are not calls being made from my landline to anyone. 

However, each month there are Telecom USA charges for anywhere from 2 to up to a dozen calls to the same exact number each at 1 minute. Each call is billed at $.89 cents for the 1 minute. When I contacted the (Centurylink provided) support number to Telecom USA, it was not a working number.   Since they are "a Verizon Company", I called Verizon headquarters in NY and was given a customer service number for Telecom USA/TTI Communications.  Once I reached a representative (Mexico City, MX), I was told that my CenturyLink landline was using 10-10-987 to dial that unknown number.  

For those who dont' know, 10-10-987 is an access code (via Telecom USA) to use when a person does not have long distance carrier.  I was told that the charges being sent to Centurylink were billed as legitimate as it was "definitely my landline number calling the 10-10-987 service. I explained that for 20 years I have not had or used the line for long distance and that I dont even have a hard wired phone.  There are even recent charges submitted by Telecom USA for 10-10-987 usage when I was recently out of the country.  Hmm how does that happen? Magic?

SO Lets sum it up.....Telecom USA is submitting fraudulent charges under the premise that I (my landline) is using their 10-10-987 system. I am not, and cant possibly use their service as I dont even have a phone connected to my land line.  The listed access calls showing up on the lTelecom USA billing are to the exact same number everytime. Completely unknown to me.  I have no children, and no imaginary people are using my nonexistance phone to make the calls to that number.  I have had no result trying to figure out why that number is being called either.

It may not seem like much, but each of my monthly phone bills has had 3rd party Telecom USA monthly charges ranging from no less than $2.08 to no more than $14.76.  If Telecom USA is billing these erroneous charges to, lets just say 100,000 customers, unknowingly that is generating $208,000 to $1,476,000 per month to Telecom USA  from consumers who are not watching their bills. Thats alot of money in Telecom USA or should I say VERIZON's pocket.

Warning to ALL.  PLEASE Look at the "third party" charges on your landline bills.

I am very very disappointed that the giant we all know as Verizon chooses to do own and support a fraud based company like this.

 

 

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This report was posted on Ripoff Report on 10/12/2017 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/telecom-usa-a-verizon-company/-/telecom-usa-a-verizon-company-fraudulent-charges-third-party-charges-on-centurylink-landl-1405836. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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