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Report: #168772

Complaint Review: Teleflora - Los Angeles California

  • Submitted:
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  • Reported By: Charles Town West Virginia
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  • Teleflora P.O. Box 60910 Los Angeles, California U.S.A.

Teleflora Appallingly Bad Customer Service Los Angeles California

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Dear Teleflora People:

Your website states the following:

"At Teleflora we are committed to exceptional service and products. If, for any reason, you are not completely satisfied with your gift or its delivery, please do not hesitate to contact us."

That guarentee is a joke, as is your service in my opinion and based on the details below. What an absolute lack of customer service it is, too. I have tonight cancelled the order and wish to provide you the absolutely unacceptable experience dealing I've had dealing with your company.

I have spent almost 2 hours on the phone and email over 4 days trying to get the order below delivered (3226492); the order was placed by me on 12/14/2005 with an expected delivery of 12/15/2005. Throughout this ordeal, I have not had any contact from your company, email or otherwise, either to
respond to my inquiries via email, or to proactively call me as your staff said they would.

I was transferred to a supervisor last night (the name was Bev) who agreed to transfer my order from a florist in the delivery area who was not responding to voicemails left from your staff after my inquiries. She also offered to remove the service charges as I agreed to not cancel the order at that time, and that customer service would call me to confirm the delivery

the next morning (12/20/2005). After no proactive customer-friendly contact this morning, I called this evening. Apparently, it was known last evening that you're out of stock on this item and to compound an already bad experience, the service charges that the supervisor offered to wave when I agreed to keep the order there apparently never happened. I promptly cancelled the order, which I would have readily done the night or even days before had I known this.

I spoke with May this evening (she refused to give me her last name) who informed me that when I asked to speak to a supervisor, no one was there. I cancelled the order with her, and then she informed me that it would take 7-10 days to credit my account: THIS IS UNACCEPTABLE given what I have been thru with your company. I told her that and she insisted that was the case and again refused to escalate the matter. My husband called back and spoke with Amanda who stated it should be credited in 2-3 days, but some transactions take as long as 7-10 days, which was far more palatable than the person who spoke with me prior.

At this point, I have no level of comfort that the credit is actually being processed - why should I since you haven't deemed it important enough to even try to respond to me? I am expecting a response to this note to advise me the confirmation in writing of my cancellation and credit. If I do not receive communication, I will find a way to escalate it until I am heard, and you can bet your bottom dollar and my credit for this order I'll find someone who will respond to me.

Rebecca
Charles Town, West Virginia
U.S.A.

This report was posted on Ripoff Report on 12/20/2005 09:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/teleflora/los-angeles-california-90060/teleflora-appallingly-bad-customer-service-los-angeles-california-168772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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