Complaint Review: Teleflora
Teleflora Teleflora.com Shocked @ Customer Service Los Angeles, California
Sunday came and went. I tried "ALL" day to reach someone at Teleflora with no luck. Finally on Monday after being on hold for at least 30 minutes (regardless of the recording that I was next in line with an estimated wait time of 1 minute) I don't even know who I reached, but I immediately asked for a supervisor or manager. I spoke with "Camille the supervisor" and explained my situation. I asked her to refund my money and have the florist pick up the flowers. She put me on hold, came back and told me that the florist stated that the receiver was happy to receive her flowers and they would only refund 50% of my money because I had waited 4 days to call. I was absolutely shocked.
I tried calling the Teleflora corporate line and after being bounced around because this was not one person's department, and someone else's computer wasn't working correctly, I had somehow ended up at the main Teleflora line again.
I will never, ever, ever order through Teleflora again. They have no idea the business they lost. I do all the flower ordering for my company with deaths, babies, illnesses, etc and I will never order through them again. I will go back to ordering through the florist directly.
SHAME ON YOU TELEFLORA!
This report was posted on Ripoff Report on 06/08/2012 05:39 PM and is a permanent record located here: http://www.ripoffreport.com/reports/teleflora/los-angeles-california-90060/teleflora-telefloracom-shocked-customer-service-los-angeles-california-894935. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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