ED Magedson – Founder
Teleperformance - CallTech Communicationswww.teleperformanceusa.com Columbus, Ohio United States of America
Teleperformance is by far one of the worst companies that I've ever worked for. For starters, a lot of their so-called "company policies" are completely unethical. The way they treat their customers AND employees is absolutely appalling! They are not in the business of providing "quality customer service" as they so often advertise. They are merely there to give loyal Verizon customers the run around. So in a sense, from a customer's standpoint, calling that 800 number is about as useful as a screen door on a submarine.
The company itself; They survive merely as a subcontractor. You're not actually employed by Verizon or Abercrombie when you work there, so don't go looking to them for any help with any problems you may be having, you won't get any. Management and HR are convienently located in a seperate office from the actual call center, so as a rule you won't be able to talk to them. [continued below]....
Conditions; What can I say? The entire place is FILTHY and looks like it hasn't been cleaned since they put it up! The call center, the break rooms the restrooms, all of it. Never seen a rag or cleaning of any kind from what I can tell. I have seen "cleaning personnel" walking around, but about the most I've seen them do is empty the trash.
When you come into work each day, be prepared to get there about 30 minutes before your scheduled shift; oh, did I mention you won't be paid for that time? Ok, now that you're actually in the call center, you will need to scramble to find a seat. If you can't find one, you may want to try to find a phone that works and log in so that you're not late. It doesn't matter that you're there ready to work, if you're not clocked in, even if you can't find a place to sit, you're LATE! Make sure you find a chair that's not broken, and a computer and a headset that actually WORKS. You also may want to look to your left and right to see who you're sitting beside. Chances are it's some fat slob that hasn't bathed in about a month, sitting there talking loudly and eating a bag of Doritos, probably your supervisor. Also allow time to clean your station. Lysol cleaning wipes work well, but are not provided by the company. Make sure you move your keyboard, wipe down your workstaion, keyboard, chair arms, and of course your headset. Again cleaning is YOUR responsibility, it's just not a priority. They're too busy. OK, so after you've taken care of all that, you'll need to complete a complicated series of log-ins. If you forget your password, chances are you may just get sent home for the day, after all, they're too busy to worry about silly things like resetting passwords.
Once you get logged in you're ready to take calls. At least once a day, be prepared to have some angry customer screaming about how their technician isn't there. Once you check the schedule, you'll realize you won't have anyone available until sometime next Tuesday. After you explain that to the customer, and finished getting cursed out, they will probably ask to speak to a supervisor. If there isn't a supervisor available (as there usually wasn't when I worked there) guess what, you're stuck with them! They expect YOU to work out some sort of miracle and get a truck to their house RIGHT NOW, TODAY, THIS MINUTE!!. There are also the idiots that call in because their refridgerator isn't working or because their cat's up a tree. This is your responsibility as well. Oh, and let's not forget about the all imporntant "CALL TIMES!!" You have exactly 12 minutes to difuse every one of these situations. Any longer than that on the phone, and you may receive some sort of "disciplinary action" if your call times run over. I mean WHO CARES about helping the customer, right?!? The imporntant thing is GET THEM OFF THE PHONE ASAP!! Just tell whatever lie you have to to get them off the phone! That comes straight from the supervisors. "Tell them there's nothing we can do for them at this time, and to have a good day."
Ok, well you get the idea. I was actually fired from Teleperformance for "attendance reasons." After being harassed and threatened for over a month about providing a hard copy of my High School diploma (I have a 2 year college degree, but for some reason they DEMANDED that I provide proof of this), my grandmother got sick and I had to take 5 days off. I explained this in DETAIL to my supervisor, and he said it "should" be ok. Upon returning to work, I was called into the HR office and fired the same day. I missed 5 days of work. My rebuttle is that there are people working there that have missed 15, 20 days of work and they're still working there! This seems a bit unfair to me. Anyway, after 3 months of searching I finally found another job that I'm happy with.
My advise to you, DON'T WORK FOR THIS COMPANY! They're just too big to be the least bit sensitive to anyone's situation, be it a work related problem, or personal.
This report was posted on Ripoff Report on 09/24/2009 11:19 AM and is a permanent record located here: http://www.ripoffreport.com/reports/teleperformance-calltech-communications/columbus-ohio-/computer-help-deskteleperformance-callteleperformance-calltech-com-5a446htm-499859. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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