Report: #1041527

Complaint Review: Telesign Mobile

  • Submitted: Sun, April 07, 2013
  • Updated: Tue, April 09, 2013
  • Reported By: Sunil —
  • Telesign Mobile
    4136 Del Rey Ave
    United States of America

Telesign Mobile Telesign Credit Card Fraud, Internet

*UPDATE Employee: Help us resolve your issue

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They are charging my Credit Card with $600 monthly just because i registered once and purchased $50 SMS Credits. I tried to call them they were not answering the phone. No response to email as well. I finally managed to reach them, they told me i should check with the bank. I finally needed to disable my credit card completely and get a new one in order to prevent this. They took about $2000 from my account in 3 months, and never returned. 
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This report was posted on Ripoff Report on 04/07/2013 06:47 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 UPDATE Employee

Help us resolve your issue

AUTHOR: James Monaghan - ()

I am James Monaghan, VP of Product & Marketing for TeleSign Mobile. I was surprised to read this report for two reasons:

1) Our billing system does not support monthly subscriptions - customers have to log in and manually "top up" their accounts every time they wish to make a purchase. If indeed this account was being charged every month there must be a technical issue, which I would very much like to resolve.

2) Our account management team has no record of the complaint, yet all such emails are logged in a ticketing system and should be easy to find. We also have 24/7 live chat available on our website, so it should never be impossible to get hold of someone.

I am very keen to get to the bottom of this. If the complainant could please forward the previous correspondence with our team, along with the username of the account where these erroneous charges were made, to me at james [at] telesign [dot] com then I will look into it right away.
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