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Report: #407559

Complaint Review: Teletech - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Hanover Park Illinois
  • Author Confirmed What's this?
  • Why?
  • Teletech teletech.com Nationwide U.S.A.

Teletech Help terminated employment due to Teletech technologies support for UAL Chicago Illinois

*Consumer Comment: Pretexts for getting rid of difficult employees?

*UPDATE EX-employee responds: I will help

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I am not providing a ripoff report yet, I would like if you folks could contact the woman who got fired from telecom when she was pregnant. I was also a indirect victim of teletech technoligies, I worked for United Airlines in Reservations for 12 years, as regular customer service agent, and Service Director, (Supervisor) United claims that I hung up on a customer intentionally, and they have proof from teletech UAL which United uses some sort of technology to monitor calls and evauate calls if they are dropped, AHT, avg handeling times, etc, productivity. I have never hung up on a customer, I had a very difficult call in July 08, were United crew never showed up, and a elite customer's flight was cancelled, customer service in Los Angeles did not compensate, and thus he eventully after being disconnected from prior agent as he informed me, I had a very frustrated customer. I wanted me to provide compensation. United Policy is for Airport personnel to compensate with reguards to any crew cancellation. Through out the call we weretalking over each other, which was my fault, and I apoligized, but yet 6 weeks later United walked me out and stated I hung up on him. I have no doubt that I did not, the gentlemen made a statement that he felt I also hungup, because number one he was already frustrated. Thus I was the fall guy. I believe something was wrong w the technology or I was just over casted by United manipulating me, since its fairly new stuff, and my ignorance, and Union respresentation had no choice but to take United's word that I hung up. I don't believe it. The gentleman is writing a letter stating United talked him into writing letter stating that I hung up, for compensation. This was very difficult since I have 2 disabled people in my family, and three other children, one child must eat 12 times to survive, she has gone through 37 surgerys, and is deaf. Very high costs, and this is what I believe this all about, and my own FMLA Family Medical Leave sitution loss time. Which is illegal for them to fire me for that. But they can fire me if I hang up. I had no reason to ever put my family in harms way. I was wondering if this young lady who was fired from teletech could provide me with some valuable information to support me trying to keep unemployment because they are now trying to take that back, and if that happens my family will be homeless and suffer great hardship, and possible life. My number 847-977-4585, and email is ok to provide to this young lady or any contact of teletech who could help with some inside information, like a automation screw up. something, cause I did not hang up. We feel so victimised. I have till 15 Jan 2009 then I must goto a hearing where a judge wil decide if I keep unemployment benefits, I'am afrriad without any support all will be lost. I need help fast Please someone.

Richard
Hanover Park, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/03/2009 11:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/teletech/nationwide/teletech-help-terminated-employment-due-to-teletech-technologies-support-for-ual-chicago-i-407559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Pretexts for getting rid of difficult employees?

AUTHOR: Tim - (U.S.A.)

POSTED: Tuesday, February 09, 2010

I don't know what happened in any of your individual situations, and it sounds like there are some management issues with this company.

But having been an employer in the past, I know that there are often some employees who just aren't cutting it. They may be doing their job just good enough to avoid getting fired, or they may be difficult to work with.

In these situations, the easiest way to terminate someone is to take a singular event and use that as a pretext for letting someone go who just isn't working out.

But when that event is something that didn't even happen, or is something as stupid as a customer hearing zipper noises, something does seem fishy.

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#1 UPDATE EX-employee responds

I will help

AUTHOR: Laura - (U.S.A.)

POSTED: Saturday, February 06, 2010

I too was let go from Teletech the day after Thanksgiving 2009. I filed complaint here at ripoff report.com and got 2 letters from Teletech telling me I can not talk about them. They claim they can monitor you, but the only have recordings to check on. The site they use is not even in the USA that keeps track of calls. I was accused of "zipping clothes" while on phone. I dont even own clothes that zip, I am disabled so I only wear sweats and t-shirts. NO reprimand or warning ever given. I worked over 1 year with them. My check was shorted so I complained as soon as I did that I get fired as I was making background noise. They are a rip off and do not pay correctly. I was shorted 5hours still have not been paid. Good luck to you.

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