Complaint Review: TelplexCommunications - Encino California
- TelplexCommunications 16830 Ventura Blvd. Suite 350 Encino, California USA
- Phone: 888-479-2770
- Web: telplex.com
- Category: Telephone Companies
TelplexCommunications Preferred Long Distance, Inc. Falsely Defined Termination Fees Encino California
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I initiated the contract wtih Preferred Long Distance on 6/12/2014 after being contacted to switch from AT&T. I switched back to AT&T in January 2017 and received a terminatoin fee of $75 from Telplex (formerly Preferred Long Distance). I knew that I agreed to a 1 year team so was surprised by ther fee. The support rep said that the term is automatically renewable so I an now in a new term agreement. If I notified them 10 days prior to the renewal I would not be charged a termination fee.
I asked for a copy of the contract and see that the
"Rates are locked in for the duration of twelve (12) month Term of the Agreement***"
The *** in the fine print refer to free minutes being part of the contrat, not per line. There is nothing in that *** that refer to the Term of the Agreement.
There is a **** that has no reference point at the top of the contract that does say the term will automatically renew.
First of all, the Term of the Agreement is capitalized at the top of the contract indicated that iit is a defined terminology. Nothing in the asteric (*) small print of the document uses the defined terminology of "Term of the Agreement"
They have offered to split my final balance of $72.02 as a courtesy. I think that any terrmination fee after 2.5 years of a 1 year contract is a rip off.
This report was posted on Ripoff Report on 03/23/2017 11:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/telplexcommunications/encino-california-91436/telplexcommunications-preferred-long-distance-inc-falsely-defined-termination-fees-enci-1363517. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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