Report: #734449

Complaint Review: Telus

  • Submitted: Sat, May 28, 2011
  • Updated: Sat, May 28, 2011
  • Reported By: J7V 3H7 — Notre-Dame-De-LIle-Perrot Quebec Canada
  • Telus

    Ile Perrot, Quebec

Telus - Lied To Me and Scammed Me Ile Perrot, Quebec Canada

Show customers why they should trust your business over your competitors...

I recently bough a new Iphone from Telus Mobility at the store in Galeries Des Sources in the west island of Montreal.  I had lost my phone so I needed another one and went to the store at Fairview Shopping Center where I bought my original Iphone.  They made me pay a $360 upgrade fee plus $175 new phone fee to get a new phone.... and that was after I waited in the store for over 3 hours because their computers did not work.... then they could not even process my order.

 I was very upset that I would have to pay an additional $535 just to get a new phone but they are like Nazies!  So I was forced to go to the nearest location at the Galleries Des Sources.. also located in the West Island of Montreal.  Once arrived I asked to process my new phone upgrade fee and new Iphone 4 order... I really needed a phone and did not want to argue any more.  They processed my order and I confirmed with them that I would have 14 days to exchange or return it if I needed... as per the telus corporate rules... he said yes that is the rules.

A few days later I found my original Iphone, IGA phoned me and it was stuck in some food Ilses... LOL funny.  So I got my phone and went back to the store a the galleries des sources to get my phone and upgrade fee credited as promised be the representative.  To my surprise he said this was a franchise store and they do not take returns and denied telling me a few days ago that I had 14 days to return my phone.... Man I feel so ripped off like i have never felt before, got scammed for over $500 from Telus, treated like s**t by more than one store.. and stil stuck in a contract..... this is corporate nazism!   Don't ever buy from Telus if you know what is good for you.
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