Report: #752218

Complaint Review: Terminix Hawaii

  • Submitted: Wed, July 13, 2011
  • Updated: Wed, July 13, 2011
  • Reported By: James R. Kerr — Kihei Hawaii United States of America
  • Terminix Hawaii
    891 Eha Street
    Wailuku, Hawaii
    United States of America

Terminix Hawaii Warranty Claims Ignored Wailuku, Hawaii

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We purchased the "Pro Plan" warranty that guaranteed treatment for termite infestation and repairs for all damage from termites.

After finding evidence of a dry wood termite swarm one year ago we repeatedly requested tenting.  The company refused treatment citing that they could not find any evidence of termite infestation.

We found a new swarm in the house again this spring.  After repeated calls they refused to tent, and instead used spot treatment.  We obtained two qualified independent inspections that recommended tenting.  Terminix refused to tent.

We also found extensive damage from termites.  The contractor sent by Terminix recommended using plastic wood filler to fill in and hide the damage.  When we refused to allow wood filler we ended up having to hire a different contractor to repair the damage.

Terminix uses deny and delay tactics and has no intention of honoring warranty claims.

Don't waste any money on a Terminix Warranty.
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