Report: #937617

Complaint Review: Terminix,

  • Submitted: Thu, September 06, 2012
  • Updated: Thu, September 06, 2012
  • Reported By: Denise — Upper Marlboro Maryland U.S.A.
  • Terminix,
    Landover, MD
    Landover, Maryland
    United States of America

Terminix, Terminix Pest Control Unreliable, not responsive, not dependable, does not show up for appointments, will not return phone calls Landover, Maryland

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Terminix does not show up.  We had an appointment scheduled between 1:00-5:00 p.m. and the technician never showed or called.  After our 3rd call, we were told that the technican was on his way and would arrive in 20 minutes. We were also told that his Supervisor would be calling us shortly.  Well, 30 minutes later we started calling again because the technican never arrived and of course, the Supervisor never called.  And, after 7 times of calling and it now being 5:00 p.m., we decided to call their Executive Office to complain.  The Executive Office is suppose to attempt to reach the Supervisor and find out what happened.  I told them that I did not want anymore service from them with the exception of the current Termite Policy that I had and that I would take my business elsewhere.  We cancelled the appointment with Terminix and will now use Orkin to address our pest problem.  

If you have a pest problem and need service, do not call Terminix or they will string you along all day and not show up.  And, the office staff is absolutely clueless, they don't even have the number to the Corporate Office or to a Supervisor who will answer the phone.  
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