Complaint Review: Tex Design Studio
Tex Design Studio Texas Design Studio The Good, the bad and the ugly about Tex Design Studio, Internet
*Author of original report: Another update
*Author of original report: Complaint update
*Author of original report: Rectified
*Author of original report: I did not have the option
*REBUTTAL Owner of company: Company CEO Response
I needed someone to design an e-commerce website for me.
I found Tex Design Studio and Elijah. Elijah was very friendly and very informative. I appreciated his help and tips on search engine optimization. He quoted me approximately $1,200 to do a website for me on Joomla. I picked the template out and sent a list of things I wanted in appearance and functionality.
Elijah did not meet his promises. I had paid him half the amount I owed so he could start the project. I had been so frustrated by his not doing what he said that I considered just not paying him the second half and cutting my losses by walking away. I should have listened to my instincts!
He had not even really started the website when he said he needed the other half of the money. He said that when he transferred the website files to my server from his server, the files could be lost and he would have to spend a lot of time repairing the files to make them work.
Also, he said that once the files were on my server, I could just change my password and he would not be able to collect the second half of the money. He said that I needed to pay because other people had done that to him. He trusted me, of course, but not the other people.
Against my better judgment, I paid him the second half. He said he would be going on vacation for two weeks and would work with me the week before he left and have it completely done that Friday. As of Friday evening, he had not even started.
I sent him an e-mail and told him that he needed to just give me my money back so I could go elsewhere. He refused and said he would get it done.
At the end, the website was not done. It was not even functional. I had a list of 20 items that he had not done that he had known about from the beginning that I wanted. He just left town and told me to make a list of things. He should have at least checked the functionality. I should not have to make a laundry list of things that he did not do to make it functional.
He was paid the full amount and the website was not functional. This is not a cosmetic thing, this is not me changing my mind.. These are things I asked for from day one that were not done.
I told him I wanted the second half of the money back, as he had not delivered a functional website. He was shocked. I told him I would dispute it if he did not return the second half of the money and would write about him on ripoffreport.com.
He disputed the charge.
You should not trust this man. He will not do what he says.
If you pay someone to do your website, only pay them half the money. They should only get paid the second half when your website is completely done. That is standard procedure in the "web design" business. Anyone who demands payment for the second half of your website before it is done is not being honest.
This report was posted on Ripoff Report on 07/12/2010 03:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/tex-design-studio/internet/tex-design-studio-texas-design-studio-the-good-the-bad-and-the-ugly-about-tex-design-stud-622630. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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