Complaint Review: Texaco Xpress Lube - Huntsville Alabama
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Texaco Xpress Lube 7525 Baily Cove Rd Huntsville, Alabama U.S.A.
- Phone: 256-881-0060
- Web:
- Category: Auto Service Stations
Texaco Xpress Lube ripoff Wife went for simple oil change. Pressured her to get trans filter service, differential services. Total=$127.19 Huntsville Alabama
*Consumer Comment: They techs sometimes don't listen
*UPDATE Employee: Offended Xpress Lube Manager
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
In preparation for a trip, my wife took her SUV to Texaco Xpress Lube for an oil change. She was pressured into having the $49.95 transmission filter service, the $20.99 rear differential service and the $20.99 front differential service. This was in addition to the $22.95 full service oil change. Also charged $10.00 for their special fluid charge. Total bill $127.19. I went to the Texaco Xpress Lube and spoke to the manager. He said they only recommended services based upon the manufacturer.
He said that he would not adjust the bill. The vehicle has been routinely serviced at the same location, but under previous management since March 2001.
Don't let your wife take vehicles to Texaco Xpress Lube, even when the offer their lady's day $3.00 off special. You may be in for a $100.00 surprise.
Michael
Huntsville, Alabama
This report was posted on Ripoff Report on 06/17/2002 12:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/texaco-xpress-lube/huntsville-alabama-35802/texaco-xpress-lube-ripoff-wife-went-for-simple-oil-change-pressured-her-to-get-trans-fil-22878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
They techs sometimes don't listen
AUTHOR: Bill - (U.S.A.)
SUBMITTED: Sunday, March 02, 2003
I went to Texaco Lube On Rancho Drive in Las Vegas this afternoon. Just wanted the quick oil change and nothing more. The tech brought a list of recommended service to include a PCV valve. I told the tech i wanted nothing additional. He was instructed by me to do the oil change and nothing more. He put the PCV valve on and charged me for it. His excuse ---- I (the tech) must've misunderstood. He offered to remove it but I was more interested in getting out of there. I won't be back to any of them. I'll be sure to let others know of this happening.
#1 UPDATE Employee
Offended Xpress Lube Manager
AUTHOR: Keith - (U.S.A.)
SUBMITTED: Thursday, January 23, 2003
I am not employed by the specific company mentioned in this article, but rather the manager of a seperate Texaco Express Lube located in Corpus Christi, Texas.
As managers, salesmen, and lube techs it is our job to inform the customer on services recommended by the manufacture each time they come into our shop. We can not make the decision for the customer on whether to accept the service or not.
We try to treat everyone fairly and assume that the person bringing the vehicle in for service is the one responsible for making the decision on whether to perform any additional services other than a standard oil change. I have also been accused of "taking advantage" of certain customers, be they men, women, or even a teenager.
If the customer agrees to have the service done at that time, it is our job to do it. We are there as service advisors and technicians to perform a service.
Contrary to popular belief we are not there to "rip-off" anyone. I have literly 100's and 100's of customers that return to my shop on a regular basis because of the excellent service my employees and myself provide. Most of us are honest people.
Everyone should not give up on Texaco Express Lubes because af a few people's opinions. Be the judge of your own local shop. We are here to help you and keep your vehicle in the best conditon possible. Thank you for taking the time to read this.
Related Reports
12:54 PM
09:17 AM
02:39 PM
08:21 AM
11:30 AM
07:30 PM
11:08 AM
02:35 PM
12:23 PM
12:54 PM
02:00 PM
New 
Updated Rebuttal 
Photo 
Advertisers above have met our
strict standards for business conduct.
