ED Magedson – Founder
Texans Credit Union626 Austin St. Garland, TX 75040 Garland, Texas USA
Texans Credit Union Zero communication with NSF fees in excess of $500 Garland Texas
Following a direct deposit error, Texans Credit Union's sytem failed to notify me of a "balance below $XX" that was set up. Not only did this fail, to date, I have never recieved any SNAIL mail (paper) regarding the NSF fee charges. I did not receive any email notification at all regarding the fees being assessed to my account. The bill pay feature sent an automated email requesting my attention for the bill pay feature. It was only then I realized the 14+ NSF fees that were charged. Texans refused any responsibility for the failure to communicate. They have not acknowledged any failure to communicate on their part and have changed "protocol" or "methods" several times to confuse the siutation. At the time of writing this, I am still arguing up the chain of command for resolution, meaning, reimbursement for some/all fees considering this would never have happened to this extent if the communication methods promised would have worked. This is an atrocity. Texans has zero customer service. The "upgrade" to the banking system in Aug 2012 is a disaster. The previous system was much more reliable and much better for the customer...probably a reason they upgraded.
This report was posted on Ripoff Report on 06/05/2013 08:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/texans-credit-union/garland-texas-75040/texans-credit-union-zero-communication-with-nsf-fees-in-excess-of-500-garland-texas-1056563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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