Report: #624524

Complaint Review: TFP International, Inc.

  • Submitted: Sun, July 18, 2010
  • Updated: Sun, July 18, 2010
  • Reported By: Candace — ocean park Washington United States of America
  • TFP International, Inc.
    PO Box 322
    Collierville, Tennessee
    United States of America

TFP International, Inc. Ink cartridges has major problems Collierville, Tennessee

Show customers why they should trust your business over your competitors...

I ordered both black and colored ink from this company. When I received the ink I found the box it came in was saturated in ink. I opened the box and found all of the little boxes that contained the ink cartridges were also leaking. When I opened the little boxes, I discovered ink all over the inside of the boxes and the cartridges. I cleaned one off as best I could and replaced my current empty black cartridge with the new one. I tried to use the printer and there was nothing on the paper except a few broken lines. I replaced the color ink and all that came out was a very pale yellow.

I called the company on their toll free number and was walked through a long set of instructions that included taking each ink case out of the box and wiping the area where the ink comes out briskly with a wet paper towel. I did this. I also got covered with ink. I was then told to hold the case under warm running water for a couple minutes, then set the case down on a paper towel with the side where the ink came out resting on the paper until morning and let it bleed a bit. [continued below]....
..... "We fill our cartridges fuller than most, and I guarantee that this will work." The next morning two of the cartridges were well bled. In fact, I was glad I had placed a piece of plastic under them or my cabinets would have been ruined.

I tried one of the black cartridges that had bled and my printer acted as if their were no ink in the container. I called again and we told to rub where the ink comes out again with a paper towel and he again told me it would work. It didn't. At this point they had made me feeling like a dumb customer that couldn't follow their "simple" instructions. "Mam, if you did as I explained, they'd be working by now! We've been in business almost 20 years. I've had to help a lot of people with situations like this."

After a second 45 minute phone call, and ink all over my hands, face and printer, I gave up! I followed what I was asked to do, I hung up the phone, threw all the stuff back in the box, dumped it all in a plastic bag, sat it by the side of my desk and ordered ink from my printer company. It worked just fine. It was not my printer, as "TFP" had suggested.

This company is a rip off. Stay away!

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This report was posted on Ripoff Report on 07/18/2010 05:10 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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