Complaint Review: TGSCOM.net - Internet
- TGSCOM.net 1449 S. Broadway Street Internet United States of America
- Phone: 920-569-4250
- Web: www.outdoor-sports-store.com
- Category: Bait-and-Switch
TGSCOM.net This store has minimal inventory, no customer service and when you want to cancel an order that has not shipped and not even in stock they charge a 15% service charge. That should be called a NO SERVI Internet
*UPDATE Employee: TGSCOM A GREAT COMPANY TO ORDER FROM
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Ever place an internet order, wait a week with no update on the status of your order and when you ask where it might be you are told it will ship the next day? But is doesn't. Another company has the merchandise on their shelf, so you place an order with them and they will ship the next day. You then contact the first company that still doesn't have your order put together and tell them to cancel the order. Small problem, they don't have your merchandise but they do have a restock policy of 15% if you cancel your order! In this case the shooting gloves were out of stock but I was never notified of the delay. Then when the gloves come in after I've cancelled the order they still want to their 15% for the total.
To add insult to injury, a fraudulent charge of $116.92 was placed with a company in Florida to send a large fruit basket to someone in Canada using the credit card info supplied for the internet order.
Coincidence? Possibly but when you have a company as unscrupulous as this I think anything is possible. I lost a few bucks to this dirtbag company but I can pass on my experience to others so maybe they can find a legitimate internet company with inventory and a desire to please their customers. I assure you TGSCOM is not one you want to do business with.
This report was posted on Ripoff Report on 12/06/2010 11:29 AM and is a permanent record located here: https://www.ripoffreport.com/reports/tgscomnet/internet/tgscomnet-this-store-has-minimal-inventory-no-customer-service-and-when-you-want-to-can-668567. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
TGSCOM A GREAT COMPANY TO ORDER FROM
AUTHOR: Tisha Walker - (USA)
SUBMITTED: Monday, December 06, 2010
Per our website, it take approximately 7-10 business days from the day the order was placed to receive it. There are times when it does take longer than 10 business days to receive an item, and we do apologize for that. Once an order is placed with us, an order is placed to get the item from one of our warehouses. The items need to be sent to our shipping facility to be shipped to our customers. If an order is canceled while the order is processing, there is a cancellation fee, and this is also listed on all of our websites.
Per the policy: There will be a 15% cancellation fee on all canceled non-firearm orders that are currently processing or that have been shipped.
If the gloves were on backorder, you would not have been charged a cancellation fee, the above policy refers to in-stock items only and orders that have shipped.
The fraudulent charge that occurred on your account, we have no part of. We are 100% secure with McAfee on all of our websites.
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