• Report: #914007
Complaint Review:

Ripoff Report | The Airline Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. The Airline Academy has been recognized as one of the finest aviation training facilities in the world. The Airline Academy trains at the Daytona Beach International Airport by carefully selected instructors. The Airline Academy focuses on the students and provides the most comprehensive training available.

  • Submitted: Wed, July 18, 2012
  • Updated: Tue, June 07, 2016

  • Reported By: joe smith — north attleboro Massachusetts United States of America
The Airline Academy TRUSTED BUSINESS | Ripoff Report Verified™ …businesses you can trust. The Airline Academy has been recognized as one of the finest aviation training facilities in the world. The Airline Academy trains at the Daytona Beach International Airport by carefully selected instructors. The Airline Academy focuses on the students and provides the most comprehensive training available.
DAYTONA BEACH, Florida United States of America

The Airline Academy Verified TRUSTED BUSINESS REVIEW: The Airline Academy has 20 years of continuous operation at the Daytona Beach International Airport. The Airline Academy has an 85% job placement rate with an airline.
*UPDATE: The Airline Academy pledges commitment to always improving operations by joining Ripoff Report's Corporate The Airline Academy recognized by Ripoff Report Verified™ as a safe business service.

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....Ripoff Report Verified™ REVIEW.

EDitor's UPDATE: Positive rating and recognition has been given to The Airline Academy for its full commitment to quality customer service..

Ripoff Report's discussions with The Airline Academy have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. The Airline Academy listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services..

The Airline Academy was founded to meet the hiring needs of the airline industry. Competition for airline positions is extremely fierce. Only 5% of applicants are granted interviews. The FAA requires every airline to train their own employees on their own equipment. Approximately 30% of those who enter an airlines' in-house training with no prior experience will be released. Airline Academy graduates have a 99% in-house training success rate. Airline recruiters are eager to hire our graduates and have been doing so since 1995..

The Airline Academy is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Bill Stephens during an onsite inspection held by a third party verification company with no biases towards The Airline Academy..

The Airline Academy began its career as a FA certified pilot training school and has evolved into a training program for individuals interested in service careers within the airline industry. Bill Stephens stated the following about his company, "95% of the people that apply to the airlines will not be interviewed and hired. 100% of The Airline Academy graduates jump to the front of those 95%. They all get interviews before they graduate. The vision was to give our students a competitive edge number one with the interview, number two the competitive edge to pass the interview and be hired." .

Leads for The Airline Academy are primarily obtained through word of mouth, and Internet driven marketing. Once a potential student has expressed interest in their services they must first pass the basic requirements of the airline industry, "our initial contact with an applicant is by telephone to screen them through their basic qualifications." These include high school diploma, no drug convictions, and no felony's. Once they have passed these qualifications they are advised of the type of salaries, positions, benefits, and working conditions of airline industry positions. .


During the onsite interview Mr. Stephens was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Stephens stated, "that's a challenge because most of them are very satisfied. We have enrolled over 14,000 students since our inception 21 years ago, and the few complaints we get are students that don't show up." Often times potential students will state that the program is not needed because every airline trains their own employees. However, they don't fully understand the benefits that the programs offers in the competitive field of airline service. .

When asked to comment on complaints posted on Ripoff Report's website Mr. Stephens explained that the complaints were posted by a student who claims they never received any amount of flight attendant training while attending their program. However, "we have photos of this student in the Jet Blue pool receiving emergency exit flight attendant training." Mr. Stephens believes all comments to be false and adds, "we are very concise in what we do." .

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Stephens explained that they originally housed students in a retro style hotel located on the beach. Students expressed that they wanted a more modern setting. In order to comply with the students requests they are now housed at the Homewood Suites which has a more modern feel, as well as excellent reviews. .

The Airline Academy is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "knowing a company and trusting a company are very essential in today’s Internet business. The Airline Academy holds, and has held an A+ rating with the Better Business Bureau for 21 years. I believe as it’s been explained to me the principle that the Ripoff Report wants to accomplish are identical to those of the Better Business Bureau…the standards that the Ripoff Report has indicated that they want to achieve is that we will work with all of our customers to resolve their complaint. We’ve been doing that for 21 years. I think simply adding another arrow on your quiver by having the Ripoff Report as a verified trusted business I think that just adds more to our credibility." .


" The Airline Academy has a rich history and strong set of credentials. We have placed graduates with 66 airlines. In addition to our Flight Attendant / Airline Customer Service Program and the Accelerated Flight Attendant course, we offer Private Pilot and Aircraft Dispatcher training. These latter two programs are closely governed by the Federal Aviation Administration and culminate in licensure. Naturally, the FAA would not have approved us a training provider were we not competent, reputable, and completely on the up-and-up. Every class we have airline recruiters come to our Daytona Airport campus to hire directly from each graduating class, with a confirmed placement rate of 85%..

All applications submitted to The Airline Academy are screened prior to enrollment to determine their eligibility to interview and be hired by an airline. We will not knowingly admit an applicant that we feel does not meet industry standards..

Our goal is to prepare each graduate with the competitive edge to 1) Obtain an interview 2) Be hired 3) Pass the airlines in-house training, and 4) Obtain upward mobility..

Our curriculum and training methods are frequently updated with input from members of our distinguished airline advisory board..

We feel our training does indeed make a difference as airline recruiters visit each class to conduct interviews. 66 Airlines have hired our graduates! .

The Airline Academy 's · 20 years of continuous operation at the Daytona Beach International Airport.

SABRE training contracted through American Airlines. · Flight Attendant training contracted through JetBlue University. · A+ Rating with the Better Business Bureau. · 85% confirmed placement rate with an airline. The Airline Academy takes employee satisfaction seriously as well. .

Ripoff Report was pleased to learn that The Airline Academy 's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.


The Airline Academy recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, The Airline Academy has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience..

In summary, after our review, Ripoff Report is convinced that The Airline Academy is committed to quality delivery of services resulting in total client satisfaction

How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that The Airline Academy meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program.

Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.





DO NOT EVEN CONSIDER "THE AIRLINE ACADEMY" ..OUT OF POCKET EXPENSE OF $7000 AND U NEED TO UPFRONT 10% of that only if u have the money to do that. and your salary starts at $25,000 and (may)
go to $100,000..this is what he says??

Been in the Customer Service industry for 10 plus years.....and...if you are going to school..someone needs to pick up the tab...NOT a lot of people have $700 to throw down the toilet.

Plus all the other hotel charges...etc..


This report was posted on Ripoff Report on 07/18/2012 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-airline-academy-trusted-business-ripoff-report-verified-businesses-you-can-trust-the-airline-academy-has-been-recognized-as-one-of-the-finest-aviation-training-facilities-in-the-world-the-airline-academy-trains-at-the-daytona-beach-international-airport-by-carefully-selected-instructors-the-airline-academy-focuses-on-the-students-and-provides-the-most-comprehensive-training-available/daytona-beach-florida-/the-airline-academy-mrherbert-daytona-beach-florida-914007. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Charging Tuition=A Scam?

AUTHOR: The Airline Academy Admin. - (United States of America)

After reading your report, it took me some time to identify your actual complaint. It seems that Mr. Hebert interviewed you as a
prospective student for our program but that you were unable to meet the financial requirements.  I am sorry to hear this because we go to great lengths to ensure that no one is eliminated from our program due to financial hardship. 

Our goal is to get people, like you, working in a secure and rewarding career as quickly as possible with as little cost to you as possible.  This is something we do very well. While we wish we could provide this service for free oras you say, pick up the tab, for all of our students educationsif we did so, we would soon be out of business ourselves and would be unable to help anyone at all.

We are a private school. Naturally, we charge tuition. $6,975 covers the cost of our 12 lesson distance learning curriculum done from your home, 4 week resident training at the Daytona Beach International Airport, 3 day hands-on flight attendant indoctrination conducted at JetBlue University in Orlando conducted by JetBlue instructors on JetBlue equipment and simulators, and lifetime job placement assistance.

Ocean-front motel accommodations, including daily transportation to and from class, are available for $797.50 for students wishing to make use of this option. (For a full explanation of our program and costs, view our course catalog online at:

We offer several payment options to our students including: cash, guaranteed in-house financing at 6% interest, credit-based SallieMae Smart Options Career Training Loans, all major credit cards, and state/county level grants (available in select regions). Additionally, we have a very equitable refund policy for those who find themselves unable to continue with the training due to unforeseen circumstances.

Finally, while I do understand that weathering our countrys current economic climate can be difficult and highly discouraging, I am troubled by your choice to, aggressively, warn others against our program based on your personal financial situation rather than on anything we, or our representative, Mr. Hebert, did wrong. Even so, if this is an opportunity you still want to pursue, please contact our administrative offices at 800-797-0202 so that we can more fully explore financing options, which might work for you. If not, we wish you success with whatever path you choose to pursue.
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