Report: #1271265

Complaint Review: The Airport Valet

  • Submitted: Tue, December 01, 2015
  • Updated: Tue, December 01, 2015
  • Reported By: Shelia — Garland Texas USA
  • The Airport Valet

    Nationwide
    USA

The Airport Valet Charged me for extra day Irving TX

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I booked a reservation with this company for 11/21 and 11/22. At the time I made reservation, the rep told me I would only be charged for 2 days (voucher) and I gave departure and return times and dates.  My flights didn’t change; I notice almost 2 weeks later there is a charge for $31.04 on 12/1 on my bank statement. First I was never given an invoice or an email saying they will be charging me and if they were going to charge me this should be a prorated amount, I shouldn’t be charged for a full 3rd day. 

I am a consumer and I feel I was misled by this company. I would have never made the reservation with them if I would have known I was going to be charged the 3rd day, I used a 2 day voucher.  Which I have done in the past and I have never been charged.  I called and spoke with a manager named Jane and she was very rude and sounded like she didn’t want to help me.  She hung up the phone in a very sarcastic way, I'm sorry is this how they treat returning customers. 

I will also contact the dealership to let them know to use a different valet company for their customers purchasing new cars.  This company is horrible and I will never use them again. This so called manager also said she was speaking to the manager in the background named "John" that said all reservations are estimates and I should have read my email.   Note taken, I will not have this problem again, I will not use this company again and I will post on every website I can to get the word out to the public.  

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This report was posted on Ripoff Report on 12/01/2015 10:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-airport-valet/nationwide/the-airport-valet-charged-me-for-extra-day-irving-tx-1271265. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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