I was eager when I heard from a sales rep from the Anthony Robbins Company that Tony Robbins was coming to town in Orlando for a 4 day seminar on transforming oneself. After reading all the books and a avid believer I signed up and paid $2595.00 to have front row sitting at the event. Three months later in March, the time had come and my friend I went. Then to realize after the first day that the seminars went from 8 am till 9 pm with 1 hour break for lunch, Tony Robbins would only speak for 2 out of the 4 days, and much of what he talked about was thing I knew from the books.
What killed me is that a multi-millionaire and his company promise a satisfaction guarantee or your money back if you don't like what the seminar offers as long as you attend the first day and a half of the seminars. After the mid day break, you can request a refund. When I attempted so, I was being sold by the representative who sold the package to me to not leave, that it was my benefit, that there is more to the presentation. After explaining for a half hour that she told me that if I didn't find it worth my time and money by the first day and a half, then I could leave and if I wait till the next day...well then I wouldn't be getting my money back. She had me stay till the end of the day with a guarantee that I would get my money back if I changed my mind.
So I stayed for a few more hours and when I realized that they guy speaking who said he was pepping us up for Tony Robbins to come on stage later today (it was earlier in the morning when he said this) and Tony wasn't going to be on stage that night, but it was his video after video that kept popping up to do his hypnotizing, I got up and left. I paid to see Tony, not him on a video screen.
I was told it would be 4-6 weeks for a refund to be processed. Funny how fast they can take $2,600.00 out of my bank account, but slow to return it. I told them that my bank account closed so they couldn't credit my account. They said they would send a check.
In April, I called the representative and she didn't call back. My friend had the same issue so he non-stopped called until he got an answer. I called and e-mailed with no response until when I did call, La Shonda picked up and I asked about the refund. "Oh, I was just about to call you when you called" she said. Really, after a week from my last call, that is funny! I was told that the refunds were getting issued on the 15th and that my check would be FedEx overnight right away so I would have my funds. April 15th came and went with no check. I called back and e-mailed La Shonda on the 25th, again no response. My friend texted me and gave me Steve Ross' number who is supposed to be the supervisor. I called him and he said to hold on and then had La Shonda on the phone. "Oh, I just sent you an e-mail, didn't you get it?" Really, you just sent it and how funny that I didn't get it.
She indicated that check would be cut and she would overnight it, but call me and let me know you got it, okay?. (I've heard this one before.) Yep, day came and no check. I called Steve and told him I didn't want to talk to La Shonda because I only get lied to and wanted to know where my money was. He put me on hold and said that the check wasn't issued and he will have it cut and overnighted (that's 3 times now).
I told him I wanted a call with the confirmation number. The next day I called to remind him about the confirmation number. I got a call back with a message saying that the funds were returned to the card and it was credit back as of 11:42 am!
I'm now livid. I called back and told him that the account is closed and this is why the check was supposed to be sent. Why tell me a check is going to be sent when you are going to credit a closed account? Well, the legal department said that the company has to due to the credit card agreement they have with the provider. But it was accepted. So I clarified that I now have to chase my money to a bank that I don't have an account with. And he said yes.
I called the bank, they had to wait till Monday to get the operations department involved. I waited and on Monday I got a call stating that no credits or debits of any kind have been made to any of my accounts. Surprise, surprise.
Now I just left a message for Steve Ross stating so, so now I have to wait to see what his response is. Keep in mind were in May now and I've yet to see a penny of my $2,600.00.
Do I think Tony Robbins is behind all this? No. But I'm surprised that his company would screw with people's money as such. I expect this from Bank of America, not from this company.
The seminar was okay, no biggie on the coal walking. 3,000 people did it all the same time, it was like herding cattle into the slaughter house. The seminar was good when Tony spoke, but it's a lot of jumping and cheering. But, I got everything he said from his CD's and books. I thought I would get more of it. But any company that screws with client's money, is NEVER acceptable and I'll never care to go to any other seminars. I actually wanted to go to the Tahiti retreat for business owners, which I thought would be more beneficial to me, but now? You can forget that trip.
The part I hate most is that I'm so busy, I don't have time to chase my money, much less anything else. Now I have to contact the BBB, the state attorney general, my attorney and God knows who else.