Report: #468354

Complaint Review: Ripoff Report | The Barrett Group TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. Over 27 years The Barrett Group has provided the highest quality of career management services to senior executives, attorney and entrepreneurial clients worldwide. The Barrett Group are all personally dedicated to their clients and providing clients with everything they need to be successful in their transitions. The Barrett Group’s specialty is helping clients land their dream jobs.

  • Submitted: Fri, July 10, 2009
  • Updated: Tue, October 31, 2017
  • Reported By: houston Texas
  • The Barrett Group TRUSTED Business | Ripoff Report Verified Safe™ …businesses you can trust. Over 27 years The Barrett Group has provided the highest quality of career management services to senior executives, attorney and entrepreneurial clients worldwide. The Barrett Group are all personally dedicated to their clients and providing clients with everything they need to be successful in their transitions. The Barrett Group’s specialty is helping clients land their dream jobs.
    100 Jefferson Blvd Three Jefferson Place, Suite 310
    Warwick, Rhode Island
    U.S.A.

The Barrett Group TRUSTED Business REVIEW: Customer Satisfaction Commitment: The Barrett Group, LLC takes its dedication to customer satisfaction very seriously. The Barrett Group has put a tiered review process in place to ensure no complaints go unanswered; this process includes both the President and the Vice President, directly involved in the review process.
*UPDATE: Recognized by Ripoff Report Corporate Advocacy Program as a safe business service The Barrett Group pledges to always resolve any issues: feel safe, confident & secure when doing business with The Barrett Group recognized by Ripoff Report Verified™ as a safe business service.

Show customers why they should trust your business over your competitors...

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to The Barrett Group for its full commitment to quality customer service.

Ripoff Report's discussions with The Barrett Group, LLC have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. The Barrett Group, LLC listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

The Barrett Group, LLC's President, Mr. Waffles Pi Natusch, has informed us that his personal philosophy is that his clients are the heart of the business. [continued below]....
..... As President of a service based global consultancy, Mr. Natusch knows that it is imperative for all the clients to be provided with a personal, interactive service by the consulting team. By always putting the clients first, the consulting team maintains highly positive relations with the current clients, and has built a growing network of past clients who remain friends and colleagues with us.

Another top executive at the firm, Vice President Dan Resendes, confirmed that his research into overall client satisfaction was heartening, as the clients spoke so highly of their consultants and the quality of service they received.

Testimonials of the quality of service delivered by The Barrett Group, LLC can be found in abundance on the company's corporate website www.careerchange.com.

Here are some samples:

TBG delivers exactly what they promise! I would NEVER have been able to do this or to get the same results on my own. Without TBG, I would still be searching! Lee Price, Arkansas State Director, US Department of Labor

My consultant was instrumental in helping me prepare for my career change from public accounting to private wealth management. I landed the position of President at a family office with only a short track-record in the business. My consultant made sure that I was presented in the best light and had all the right tools to ace the interview selection process. I was offered a job on the spot and got the salary I demanded. TBG are true professionals who know the recruiting game and how to navigate the job markets like nobody else I have worked with in their business. - Andrew MacLeod, Partner, Roxford One Family Office, Columbia Capital

My consultants’ vast knowledge of all hiring processes and the excellent coaching that I received in all aspects of my search went way beyond my expectations!!! I ended up landing a better, higher paying position, more quickly which is why I hired TBG in the first place!!! - J. Smith, Project Manager, telecom

The Barrett Group is Ripoff Report Verified
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Waffles Natusch during an onsite inspection held by a third-party verification company with no biases towards The Barrett Group.

The Barrett Group is a career management firm that provides tools and education for individuals who are currently looking for a new career or position. Their 90% success rate is proof that their services are beneficial when searching for your dream job. Waffles Natusch stated the following about his company, "we provide job search help and career change facilities for senior executives, lawyers, and entrepreneurs across the United States and to a lesser extent globally."

Leads for The Barrett Group are primarily obtained online when individuals submit their resumes to their website. Once the resume had been submitted The Barrett Group uses a system called Clarity that shows them where the individual is from, what their strengths are on a personality basis, where they want to be in 5 years and how they want to get there. Mr. Natusch further explained the sales and services process, "they meet with a career consulting team. And we set in motion by writing their resume and letters and doing initial research - the actual job search involved. We stay with them throughout the entire search, helping them with their negotiations. And then after they’ve landed their position, we stay with them for a total of a one-year engagement helping them with their new position or if that position doesn’t work out - then we start the whole process over again. So we either help people land a new job, find a better job or completely change their career.



CUSTOMER CARE & COMPLAINT RESOLUTION – THE BARRETT GROUP

During the on-site interview, Mr. Natusch was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Natusch expressed that the process of finding a new job can be a frustrating experience for individuals. When a client expresses dissatisfaction with the job searching process they are escalated to their Vice President, Dan Resendes. Mr. Resendes is in charge of the consulting department and he addresses the problems directly. Mr. Natusch stated, "should those problems not be resolved, he would bring them to my desk, and often times what happens is, we’ll reassign that person either to a new consultant that works better with that particular client, or Dan and I will take on that client ourselves."

When asked to comment on complaints posted on Ripoff Report's website Mr. Natusch expressed that the complaints on Ripoff Report vary in context, but each report doesn't effectively reflect their product, "sometimes there will be people that speak to our sales people on the phone, and will write erroneous stuff based on that discussion. For example, how can they possibly take on - if they have 2000 people applying per month, how can they possibly take care of all those people when only 50 people work there. Well, the fact is, we only take on 15 clients a month. It’s a boutique business. But they didn’t listen to that part and we get a Ripoff Report for it." In order to further assure future and current clients, The Barrett Group is a part of the PARWCC (Professional Association of Resume Writers and Career Coaches). They have an A+ with the Better Business Bureau, and on staff, have 2 certified resume writers through the Resume Writing Association of America. Additionally, they have 2 practicing attorneys on staff.

When asked what type of changes they have made to honor their commitment to making things right with the consumer per the request of Ripoff Report, Mr. Natusch stated, "we’ve constantly improved our staff and our service process. It’s a continuous method. To that end, I’d like to point out that Barrett Group has been in business for 27 years, I’ve been here for 24 years, I was formerly a satisfied client and our Vice President was formerly my client. So we are true believers in the Barrett Group’s system." He further stated that their top priority is ensuring that their employees reflect their high standards, "should we find, that members of our sales staff are lying and are representing our service to a prospective client - we fire them. And also, if a consultant does not perform up to our standards they are a process as like any other company of a written warning and that sort of thing and they would get dismissed."

The Barrett Group is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "I look forward to the assistance in providing excellent service and satisfying our customers and I also look forward to the Ripoff Report being a plus for our business instead of a detriment.



THE BARRETT GROUP – STATEMENT FROM THE PRESIDENT – WAFFLES NATUSCH

" This invitation from The Barrett Group, LLC's President, Waffles Pi Natusch: "Our dedicated team of consultants has earned and maintained an enviable, unequalled reputation across the career management industry by always going the extra mile to satisfy our clients and advance their careers. Over the years we have expanded our reach across the country, and now, around the globe. Always on the front lines of using technology to advance our services and provide individualized consulting to our clients, we are humbled by the praise we regularly receive from clients who have grabbed the program and made it their own.

The Barrett Group, LLC's By honestly employing a "the door is always open" philosophy, the communication between the consulting staff at The Barrett Group, LLC and senior management has proven to be a major asset in staff satisfaction and ongoing program improvement. Employee surveys have confirmed ongoing satisfaction across the board. The Barrett Group, LLC takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "At The Barrett Group, LLC's regular staff meetings, new ideas are encouraged and the latest technological advances are embraced."

Ripoff Report was pleased to learn that The Barrett Group, LLC's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM THE BARRETT GROUP

The Barrett Group, LLC recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, The Barrett Group, LLC has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with Waffles Natusch, Ripoff Report is convinced that The Barrett Group, LLC is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of. They have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that The Barrett Group meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24-hour monitoring and for support with customers to resolve any disagreements.

Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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The Barrett Group Warwick Rhode Island

ABOUT THE RIPOFF REPORT BELOW:

Ripoff Report would like to let readers know that Ripoff Report emailed this customer, so the member business could make things right with them. When a business joins the Corporate Advocacy Program, Ripoff Report emails everyone from the past so the member business can make things right with them. Of course, everything within reason. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses, so we can insure that the member business did right by their customer. The author of the Ripoff Report below never responded to our offer to help them.

STATEMENT FROM THE BARRETT GROUP:

The report offers a complaint and is anonymous. We spent a great deal of time trying to identify this person to reach out to him/her to rectify the complaint, unable to identify such a person from our client roster. We can't satisfy a person we can't even identify.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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The Barrett Group is a total ripoff. When you initially contact them they make a very strong pitch and represent that finding you a job will be no problem. Then after you sign a contract with them you fill out a few questionaires that supposedly help the consultant assigned to you. At this point, I felt like I had made a good choice. However, once you have completed all the questionaires and the company has written your resume, you have a conference with your consultant who basically tells you to network. If your networking doesn't work out The Barrett Group then sends mass mailings to certain geographic areas and tells you to call these people up and "network". What's even more ridiculous is that the contacts on the mass mailings are not always correct. It's a total scam. The resume The Barrett Group wrote for me is good, but that is the only thing the company has done that was helpful. Basically, they just tell you to do things that you read in business magazines all the time. It's very upsetting because I am in a terrible work situation and The Barrett Group took advantage of it. Now, I'm still in a terrible work environment, but I'm much poorer because of the fee I had to pay The Barrett Group. Anonymous houston, Texas
U.S.A.

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REBUTTALS & REPLIES:
1Author
4Consumer
0Employee/Owner

#1 Consumer Comment

Barrett Group....Total Ripoff!

AUTHOR: Anonymous - (United States of America)

I completely agree with the original writer of this report. The Barrett Group is a total joke......I only have myself to blame for believing the lies of the sales person. It is a complete scam.
 
I changed my advisor and the second one was just as bad, if not worse. I knew more than they did, I learnt nothing. They send you instructions on how to better your LinkedIn account, when I saw this, I knew it was a joke! They send out random resumes and all the while, they try to blame you, everything is left for your sign off so they have a come back.

I have never been so ripped off in my entire life, the worst value for money I have ever spent....by a million miles. Dropping $10,000 down a drain would have been a better use of my money, and I am being totally honest. Lots of reports out there on these scammers. I just hope people read these reports before dropping, sorry, I mean wasting their money!

It is a matter of time before they are out of business and that will be a great day!

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#2 Author of original report

In agreement

AUTHOR: Anonymous - (U.S.A.)

I'm in agreement with the comments by the persons discussing their bad experiences with The Barrett Group.  They basically took my money and then offered suggestions that anyone can obtain either in a book, internet article, or magazine regarding job hunting.  They did suggest I join LinkedIn and then join their discussion group.  You can see how great their discussion group is by viewing it and seeing that members post about once every three months.  Boy, am I glad I followed that advice!  The Barrett Group preys on persons who are in bad job situations and is a total ripoff.  Also, I have had more than 2 consultants (they seemed to change consultants on me on a regular basis) and none of them ever offered any new suggestions.  In fact, at some point in time my consultant quit contacting me and the burden was on me to contact them.  Ripoff!
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#3 Consumer Comment

I was also ripped off by The Barrett Group

AUTHOR: Anonymous - (United States of America)

I had a similar experience with The Barrett Group.  After my initial consultation, I was told that, based on my background, they were "...projecting solid offers within approximately 90-120 days (dependent upon the selected service)..."  I selected the most expensive service option (over $12,000).  I started to worry after 30 days when I still had no feedback on my resume.  I had also faxed my "personal survey" to them 3 times.  After 60 days, still no feedback on my resume.  My "private consultant" had sent me an "Interview Guide" (which was a joke).  Similar to the other comments, his recommended strategy was for me to make a list of family, friends and coworkers to call and inform that I was looking for employment.  This is not an exaggeration.  That was the game plan for success.  The vast majority of the information in the interview guide was either common sense or could be found on the Internet after a 5 minute search.  Some of the "valuable advice" included "...prior to an interview, don't drink alcohol, don't smoke, don't be late, do not chew gum..."  Valuable interview tips that I'm sure wouldn't occur to most professionals seeking an executive-level position.  However, the most disturbing part of my experience with The Barrett Group, was that after my third letter requesting they refund my fee, the consultant sent me a letter threatening to sue me.  One of his claims was that I was "...still in the orientation phase..."  I found this interesting considering the original promise of "...solid offers within approximately 90-120 days..."  My situation isn't as bad as others.  I had a job at the time I worked with The Barrett Group.  I also found another position (on my own with no help from them whatsoever).  I'm not using my name due to the threat I previously mentioned.   
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#4 Consumer Comment

The Barrett Group

AUTHOR: Anonymous - (United States of America)

The original ripoff report couldn't be more accurate on the Barrett Group.  Networking is part of every career and career mind individual; however in many instances this seems to be their way of diverting the blame of not finding you a job because it is my responsibility to network.  I network, I have followed the instructions yet have not seen any results. 

In addition, the documents provided seem generic; how do I not know these aren't the same documents sent to every client. 

I asked for a couple of different versions of my resume and they pushed back with the response, "everyone is a resume expert".  Well, if the Barrett Group was accurate in their resume development, wouldn't it trigger some type of response from other employers?   

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#5

You need to network to get work!

AUTHOR: Waffles pi natusch - (U.S.A.)

In response to the July 10, 2009 report from Houston, Texas, questioning the value of my companys consulting services for seasoned professionals seeking a career change, Ripoff Report readers need only to review the many satisfied client testimonials including their names on our company website http://www.careerchange.com/executive-services/8/testimonials Although we have no idea who this anonymous poster is, our consultants have performed due diligence to identify the individual and highlight the discrepancies in the claim. While anonymous acknowledges satisfaction with the initial client-consultant conference and innovative resume, the misinterpretation of the process and accompanying support are less than accurate. Finding A Job - When we define success, we base it on the following three parameters that we have found are critical to all of our clients, regardless of goals and objectives: 1) desired geographical area of interest; 2) desired level of position; and 3) desired income. When our clients land, 90% of the time we get all three parameters right, 10% were off on one: perhaps its a secondary geographical area of interest or the title isnt exactly what they wanted. For The Barrett Group to remain successful, we know our clients must be fully committed to their career search. Although we receive over 2000 inquiries on a monthly basis, we have chosen to remain a small, boutique firm and only accept 200 clients a year. After an extensive interview/screening process, the senior staff reviews the application. Typical reasons for refusal are: unrealistic income/career expectations, unwillingness to accept new search strategies, or lack of sincere commitment to career advancement/life changes. Networking: You need to network to get work! The Barrett Groups networking techniques instruct clients on how to stand out from the growing crowd of job seekers, more specifically, the invaluable benefits of mining your reputation throughout your career, and how to appropriately network. The nature of networking interaction is to communicate what you have to offer, not what you need from them; ready to offer solutions and assistance in any way it is needed. There are givers and there are takers; the givers attract people, the takers repel folks. We always instruct clients to mine their reputation and expand their circle of influence by helping others. The more people they help, the more people will want to help them. When they follow this advice, theyre in the position to secure future opportunities, are in the forefront of the decision-makers - and when theyre ready to make their next career move they have a choice. Networking is indeed an important building block to the process, but our program provides every resource needed for our clients to team with us for a successful search.

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