• Report: #1119669
Complaint Review:

The Benefit Depot

  • Submitted: Thu, January 30, 2014
  • Updated: Thu, January 30, 2014

  • Reported By: Annette — Austell Georgia
The Benefit Depot
9393 W. Sample Rd. Coral Springs, Florida USA

The Benefit Depot Hammerman and G Irving Texas Did not pay medical bill. Customer Service is never available. Worst experience ever. Coral Springs Florida

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I purchased the plan and was told that I would be able to take my daugther and myself to receive basic services.  I found out that the dental insurance was actually a discount.  I also found out that my medical bill was never paid for by the Benefit Depot.  I tried to call customer service and could never get through.  Once I held the line for nearly two hours.  The other time I was lucky enough to get a voice mail.    Recently, I finally spoke to a live person, but they were only an operator who didn't know anything about policy, business, or anything. 

I demanded that I be contacted and the reception said the most she could do is put in a request.  Someone called me back the next day and asked me to fill out a form to cancel the insurance and fax it back to him.  He could only take fax because he needed to have a physical signature. I went online and noticed that their BBB rating is F with numerous complaints in poor customer service.   So, I faxed the document back on 1/6 and emailed the representative letting him know that hte document was faxed.  He confirmed receipt and thanked me for allowing him company to service me. 

On 1/30, I was in the grocery store with me and little one and while checking out the cashier tells me that my card declined.  I immediately looked at my account and noticed that the insurance company withdrew from it that same day.   

I have been hung up on three times today while trying to reach someone on the phone.  I can never get anyone to help me and feel utterly scammed. 

This report was posted on Ripoff Report on 01/30/2014 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-benefit-depot/coral-springs-florida-33065/the-benefit-depot-hammerman-and-g-irving-texas-did-not-pay-medical-bill-customer-service-1119669. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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