The Bowl Company Fraud Alert Brewster New York

I wanted to share an experience with The Bowl Company. There has been a china set my wife has wanted since before we were married so this year for our anniversary I ordered it. Now I am seriously questioning the legitimacy of The Bowl Company. I placed an order on 8 July and received an email response the following day with an expected ship date of 18 July. 21 July I email with an inquiry, NO RESPONSE. 22 July I email again, NO RESPONSE. 26 July, I email with NO RESPONSE. I have called 15 times, no answer, only an automated message telling me to email them with my inquiry and they'll get back to me within 1 business day. Tell me, what would you think? Paid a merchant for goods I do not have and have no way to contact the merchant about the order or reimbursement. I contacted the BBB and my credit card company and chalking this up to FRAUD! Thanks The Bowl Company for ruining my 9 year anniversary present to my wife.