ED Magedson – Founder
The Coleman CompanyInternet United States of America
On 2/12/2010 I ordered (on-line) 2 replacement neon tubes for a Coleman 6 volt lantern. The cost breakdown as shown on my printed receipt from Coleman is as follows:
9" FLUOR TUBE, 2 PK - $15.98
Shipping - $6.95
Tax - $1.15
TOTAL COST = $24.08
When I reviewed my financial accounts this morning, I find Coleman placed a "hold" in the amount of $25.08 for this purchase...$1.00 more than the total cost shown on my receipt.
I immediately e-mailed Coleman, as well as, my financial institution about this issue. I requested Coleman immediately cancel my order and remove this blatant overcharge from my account. My financial institution (Wachovia) responded that I must wait for 3 days until the amount in question ($25.08) is posted to my account before I can dispute the charge.
Wachovia also stated if Coleman does not send them the necessary documentation, Wachovia will supposedly remove the hold and re-credit the disputed amount to my account.
This is not the first time an issue of this type has occurred relevant to an on-line purchase. On a prior occasion (less than 5 months ago) I discovered a company from whom I made an on-line purchase had placed 2 identical holds on my account for the exact same transaction.
To resolve that problem required an unnecessary trip to a local Wachovia branch to speak with a customer service representative and have them remove the 2nd unauthorized charge from my account. (All because the Wachovia representative I initially spoke with by phone claimed she could do nothing...but that is another story in itself!).
I strongly advise everyone making on-line purchases to review your financial account(s) immediately after making a purchase to ensure the amount of the "hold" placed on your account matches the total cost of the order shown on your receipt!
IF...and WHEN this issue is resolved satisfactorily, I will provide an update here.
This report was posted on Ripoff Report on 02/13/2010 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-coleman-company/internet/sporting-goodsthe-coleman-companythe-coleman-company-ordered-l-b3645htm-569196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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