• Report: #569196
Complaint Review:

The Coleman Company

  • Submitted: Sat, February 13, 2010
  • Updated: Sat, February 13, 2010

  • Reported By: spc3rd — Williamsburg Virginia USA
The Coleman Company
Internet United States of America

The Coleman Company Ordered lantern replacement tubes for total price of $24.08. Coleman placed hold for $25.08 on account. Internet

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On 2/12/2010 I ordered (on-line) 2 replacement neon tubes for a Coleman 6 volt lantern.  The cost breakdown as shown on my printed receipt from Coleman is as follows:

9" FLUOR TUBE, 2 PK - $15.98

Shipping - $6.95

Tax - $1.15

TOTAL COST = $24.08

When I reviewed my financial accounts this morning, I find Coleman  placed a "hold" in the amount of $25.08 for this purchase...$1.00 more than the total cost shown on my receipt.

I immediately e-mailed Coleman, as well as, my financial institution about this issue.  I requested Coleman immediately cancel my order and remove this blatant overcharge from my account.  My financial institution (Wachovia) responded that I must wait for 3 days until the amount in question ($25.08) is posted to my account before I can dispute the charge. 

Wachovia also stated if Coleman does not send them the necessary documentation, Wachovia will supposedly remove the hold and re-credit the disputed amount to my account.

This is not the first time an issue of this type has occurred relevant to an on-line purchase.  On a prior occasion (less than 5 months ago) I discovered a company from whom I made an on-line purchase had placed 2 identical holds on my account for the exact same transaction.   

To resolve that problem required an unnecessary trip to a local Wachovia branch to speak with a customer service representative and have them remove the 2nd unauthorized charge from my account.  (All because the Wachovia representative I initially spoke with by phone claimed she could do nothing...but that is another story in itself!). 

I strongly advise everyone making on-line purchases to review your financial account(s) immediately after making a purchase to ensure the amount of the "hold" placed on your account matches the total cost of the order shown on your receipt! 

IF...and WHEN this issue is resolved satisfactorily, I will provide an update here.


This report was posted on Ripoff Report on 02/13/2010 05:03 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-coleman-company/internet/the-coleman-company-ordered-lantern-replacement-tubes-for-total-price-of-2408-coleman-569196. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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