• Report: #806687
Complaint Review:

The Cover Guy

  • Submitted: Thu, December 08, 2011
  • Updated: Thu, December 08, 2011

  • Reported By: Vonryan — Byron Michigan United States of America
The Cover Guy
2315 Whirlpool Street, Suite #192 Niagra Falls, New York United States of America

The Cover Guy The worst kind of company to do business with..... Niagra Falls, New York

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Ordered a spa cover for a Hot Spot Re hot tub and recieved a cover that is 78 inches not 71 inches. I stated clearly in the order that it was 71 inches and even emailed a copy of the confirmation that they sent me stating 71 inches and they will not refund my money or make the cover I ordered in exchange. They only offered to remedy the situation by charging me less on the additional cover. There confirmation and web site states 3 to 4 weeks and it took 3 months from the original order and 6 weeks from the point I requested a refund for it taking to long that they stated they would refund but charge a $50 processing fee even though the cover wasnt even in production yet 1 month after I was to recieve it.    

This report was posted on Ripoff Report on 12/08/2011 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-cover-guy/niagra-falls-new-york-14305/the-cover-guy-the-worst-kind-of-company-to-do-business-with-niagra-falls-new-york-806687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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