Rich contacted us and assured us they do this every day, all day and they would not let us lose our home. Due to the fact our sale date was 22 days away, it was imperative we filled out and faxed all the documents on the same day, which I did. At the end of the week, Friday, we were to send $600.00 which we did. During that first week, we heard nothing . I talked to rich on Friday and he said someone would contact me on Monday. I waited and no call on Monday. I left numerous messages to kiana to call me. No calls back. I finally called rich wed. He assured they would call and to leave message. I did rest of week and still no call back. I finally got a call from kiana telling me what additional documents they needed and not to worry if I didn't have them they would get them from the lender. No calls rest of week, even tho I left messages again as to what the status was. Finally on thurs. The 24th I got an email from kiana saying they had talked to the lender and due to the short time element, they could not guarantee the sale date would be stopped and we needed to file bankruptcy. I did not get the email till Friday, at which time I tried to call kiana numerous times with only voicemail answering. In her email she told me to contact her assistant if she was not avail. Of course I got voicemail on both, so I called rich. He said not to worry, they would not let us lose our house, and our file was put on hold for a couple of days due to nonpayment. It was Friday, the payment was made in Friday after 5:00 like I told rich. He told me kiana had a few things up her sleeve and to call her Mon, which is one day before our sale. I told him er were not filing bankruptcy. On Monday, after leaving numerous messages, I git ahold of the assistant , who was rude and short. She said file bankruptcy because they had talked to our lender and they would not work with us or give us a modificat so it was our only option. I told her we didn't want to lose our vehicles and she advised to leave that part blank, that if you don't list it they won't know...oh really? I asked her if that wasn't dishonest and she said yes, but you have no options. What would have happened in front of a bankruptcy judge? #1, I am an honest person. So, they knew right from that second week the lnder wasn't going to work with us, yet rich said we needed to send them that next $600.00. They took that under false pretenses and were acting like they were doing something. They made one phone call to our lender,charged us $1,200.00 did nothing else and we lost our home. I want my money back, or at least the last $600.00 so we at least have some money towards moving. Thanks for nothing rich
About you? Ripoff Report
A business' first
line of defense on the Internet. If your business isClick here now..
willing to make a commitment to customer satisfaction
Does your business have a bad reputation?Corporate Advocacy Program™
Fix it the right way.
Set the record straight:Arbitration Program
SEO Reputation Management at its best!