ED Magedson – Founder
The Genie CompanyUnknown 1-800-354-3643 Haymarket, Virginia USA
The Genie Company Genie Garage Openers Nate called back to tell me my lifetime warranty did not cover parts/svs. unknown but area code of 330-821-5360 Nationwide
Purchased two Genie Garage Door Openers for our new home on July 5, 2003; they were installed under purchase agreement with authorized seller on August 6, 2003. We purchased the high end doors Model: Excelerator ISD-1000 - 2H, which carries a lifetime warranty on motor, parts and service. We have had only one occasion in the past ten years to ask for assistance via service call and replacement of parts.
This past week, several things seemed to go wrong with both doors which operate under separate overhead circuit boards. We did the trouble-shoot using our instructions and it was obvious that some of the parts were not working. When I called the 800 number I had on record, they were very nice and informed me someone would call me back within two business days to set up a service call. [continued below]....
Later the same afternoon I received a call from someone who identified himself as Nate (only when I asked his name); he was curt, nasty and unaccommodating, saying my Lifetime Warranty did not mean anything, and they would ship me the parts, but I would have to put them in myself (good luck on that) and we would be charged. He denied that my Excelerator door openers were warranted for life for all those things. I ended the conversation with Nate and recalled to again speak with an individual who put my name back in the circuit hopefully reaching a management level to call me. I am awaiting the call today; in the meantime, one of my cars is stuck inside the garage that doesn't work, and the other is outside unable to open the door to get inside!
What a dilemma for senior citizens to find themselves in. Is there any help for companies that pull this on people after charging them upfront to buy a lifetime warranty on their product.
This report was posted on Ripoff Report on 08/13/2013 08:50 AM and is a permanent record located here: http://www.ripoffreport.com/reports/the-genie-company/haymarket-virginia-20169/the-genie-company-genie-garage-openers-nate-called-back-to-tell-me-my-lifetime-warranty-d-1075391. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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