Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #782957

Complaint Review: The Hair Shop - Los Angeles California

  • Submitted:
  • Updated:
  • Reported By: Cheri — Beverly Hills California United States of America
  • Author Not Confirmed What's this?
  • Why?
  • The Hair Shop 5376 Wilshire Blvd. Los Angeles, California 90036 Los Angeles, California United States of America

The Hair Shop I do not recommend buying hair extensions here at all. They are super overpriced and the quality is very low, You can find the same product online for 5 times less than their price . They say they ar Los Angeles, California

*UPDATE Employee: OOPS

*UPDATE Employee: Not true

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I do not recommend buying hair extensions here at all:

1.They are super overpriced  and the quality is very low.
2. You can find the same product online or at other stores 5 times less than their price .
3. They said if you become a store member you'll be save 20% on next purchase and when you go there second time they deny what they said before.
4.They say they product are 100% human hair, but They are extremely dry and tangly, very frizzy, shed terribly and break easily once you wash them.
5.They customer service is the worse customer service ever.
6.They DO NOT exchange or refund even you don't open the package .
4.Their staff attitude is very rude and awful .

This report was posted on Ripoff Report on 09/29/2011 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/the-hair-shop/los-angeles-california-/the-hair-shop-i-do-not-recommend-buying-hair-extensions-here-at-all-they-are-super-overp-782957. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 UPDATE Employee

OOPS

AUTHOR: DT - (United States of America)

POSTED: Tuesday, October 11, 2011

Cosmotologists get 15% discounts, not 20%. I apologize for the confusion, I was too focused on my argument that I made a CRUCIAL typo. I realized my mistake immediately and emailed Ripoffreport.com to fix it but they did not respond.

The Hair Shop offers a class for cosmotologists. The 20% discount is for people who took the class. All other cosmotologists get 15%.

That being said, I still stand by everything that I wrote in defense of The Hair Shop.

Respond to this report!
What's this?

#1 UPDATE Employee

Not true

AUTHOR: DT - (United States of America)

POSTED: Monday, October 10, 2011
They are super overpriced and the quality is very low

Anyone who has seen the inside of the store would know that The Hair Shop carries more variety of hair colors, types, and qualities than any wig/hair store in Los Angeles. That being said, the quality of hair found there ranges along a spectrum. It is an oversimplification to generalize about quality without first specifying which product is being talked about.

You can find the same product online or at other stores 5 times less than their price.

I typed 18" i-tip hair extensions (one of The Hair Shops most popular items) into google:

http://www.google.com/#q=i-tip+remy+hair+extensions+18%22&hl=en&tbm=shop&ei=_3aTTqu_M6-GiQLC192CBQ&start=20&sa=N&num=20&bav=on.2,or.r_gc.r_pw.,cf.osb&fp=7f145bea448e3be6&biw=1772&bih=918

The search shows that The Hair Shop's price is comparable, if not lower, than the search returns found here. 1 bundle of 35 pieces is $40.00 at The Hair Shop. This does not take into account the 20% registered cosmotologist discount. With the discount, the price comes out to $32.00 per bundle or $0.91 per piece. After a brief look at the prices on google, the lowest I found is 100 pieces for $98.00 or $0.98 per piece. A far far cry from being 5x more expensive.

They said if you become a store member you'll save 20% on next purchase and when you go there second time they deny what they said before

You recieve a 20% discount if you are a REGISTERED COSMOTOLOGIST.  The thousands of registered cosmotologists that currently receive the discount can testify to this. All you need is a valid cosmotolgy license and a valid i.d.

They say they product are 100% human hair, but They are extremely dry and tangly, very frizzy, shed terribly and break easily once you wash them.

The Hair Shop has an A+ rating with the Better Business Bureau (http://www.la.bbb.org/business-reviews/Hair-Improvement-Product-Companies/The-Hair-Shop-in-Los-Angeles-CA-13176618.) This is virtually impossible to attain if a company of this size is falsely advertising their MAIN PRODUCT.

Hair is organic. This means that the quality depends heavily on proper maintenance. Hair extensions can become dry given that they are detached from the scalp which provides natural oils. The Hair Shop has free pamphlets on proper maintenance next to the register. These instructions are absolutely crucial to follow.

They customer service is the worse customer service ever.

The many loyal customers of The Hair Shop would respectfully disagree. I cannot say much more given that there are no details supplementing the consumer's opinion.

They DO NOT exchange or refund even you don't open the package.

This is the return policy found on their website http://www.hairpiece.com/_e/page/1008/Term_Conditions.htm

"FINAL SALE ITEMS Clip-in extensions, wigs, ponytails, hairpieces, tinsel products, feather products, and clearance items.

REFUNDS There is a 15% restocking fee on ALL returned items. No shipping charges will be refunded.

RMA NUMBER You must call to request an RMA number within 10 days of receipt. Please fill out and download our RMA Request Form.

CONDITION of ITEM We will not accept any merchandise that has been used or altered in any way (brushed, combed, picked, cut or washed, etc.). Tags must be attached and the original packaging must be fully intact. For individual extensions, none of the strands should be pulled out in any way.

EXCHANGE If exchange item costs less than the returned item, the difference will be applied to store credit. The difference cannot be refunded. Exchange shipping costs will be applied."

The items that are not accepted for return are those that are difficult to determine whether they were used. These products are clearly listed. Because of hygene issues (lice, dandruff etc...), these cannot be resold, hence the no return policy. For everything else, if they are in their original unopened condition, they can be returned or exchanged. So the consumer is unfortunately mistaken on this issue.

Their staff attitude is very rude and awful.

Please refer to my comment on #5.

I invite the disgruntled consumer to raise these issues with the management at The Hair Shop. They care about their relation with their customers and will do their best to resolve your problems.
Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now