ED Magedson – Founder
The Healthy Back Institute - losethebackpain.com333 Main Street, Suite 201 Gaithersburg, Maryland United States of America
I was sent info about the Healthy Back Institute/www.losethebackpain.com when I signed up to another site. They were offering their 7 Day Back Pain Cure book for free, along with some oil. My father suffers from a lot of back pain and has done for ages. He's tried tons of things to no avail, so I decided to order him a copy. We live in the UK, so paid an international postage charge of $9.95.
About 3 - 4 weeks later we received notification from Royal Mail that the package had incurred a handling fee + customs charges of 15! I called Royal Mail and they said this was because the Healthy Back Institute had put a value on the package of $75!! No way is this what the products were worth and even if they were, most companies minimise the value when sending packages abroad so that their customers avoid paying customs charges and handling fees for the package being held up in Customs. My father is a pensioner and I am on Disability Living Allowance, so neither of us were able to afford the 15 charge and we had to return the products to sender.
I called and e-mailed the Healthy Back Institute about the situation, also put in 2 Customer Support Tickets, but got nowhere with them. They refused to send another copy unless we paid the shipping charges again or to refund the customs charges, saying that apparently the "little print" on their web site said that customers were responsible for these if they were incurred. They also refused to explain why such a disproportionately high value was put on the package and even said that the same would happen again if we reordered and repaid the postage charges to England.
BUYER BEWARE!!!! DO NOT USE THESE MERCHANTS. They are a con, a scam and a ripoff. They probably deliberately overvalued the package because we did not order any of the products we had to pay for along with the free ones.
This report was posted on Ripoff Report on 12/23/2009 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/the-healthy-back-institute-losethebackpaincom/gaithersburg-maryland-20878/the-healthy-back-institute-losethebackpaincom-ripoff-scam-offer-free-products-but-ma-544527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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