Complaint Review: THE HOME DEPOT CREDIT SERVICES - DES MOINES Iowa
- THE HOME DEPOT CREDIT SERVICES DES MOINES, Iowa U.S.A.
- Phone: 800-677-0232
- Web:
- Category: Credit & Debt Services
THE HOME DEPOT CREDIT SERVICES MOVED MONEY TO HIGHER INTEREST RATE DES MOINES Iowa
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i HAVE A MAJOR PURCHASE PLAN THROUGH MY HOME DEPOT ACCOUNT. THIS HAS A PROMOTIONAL INTEREST RATE OF 15.48 %. In December 2007 I paid off all other parts of my Home Depot account to avoid interest penalties. I left the Major Purchase plan, and began paying it down monthly. Each month I received my Home Depot statement, the Credit service moved money from Major Purchase Plan to A higher interest rate, 15.48 to 21% for no reason. I called and dealt with there customer relations and account services people 6 times. om April 3rd " Susan" said "you're account is a mess", I said I know because you people have no idea what you R doing. Susan replied I will fixed this and promised to follow up on it and Guaranteed me it would be fixed by 04/18 and she would follow up on 04/21. When the new statement arrived it showed her adjustments, however it also had a new amount transferred to the higher interest rates. 21.00 % On 04/28, Again I contacted account services and was told by Debbie that all new accrued interest gets applied at the higher interest rate. I told her that thats ILLEGAL because the company is double dipping to which she replied thats the way the SYSTEM works. Of course I realized she had no clue what she was talking about so I requested to Speak to the "ACCOUNT SPECIALIST". "SANDY" Her first words were I don't know why this is doing this but I will Take care of this, the same thing SUSAN said on 04/03.
Paul
Honesale, Pennsylvania
U.S.A.
This report was posted on Ripoff Report on 04/28/2008 10:01 AM and is a permanent record located here: https://www.ripoffreport.com/reports/the-home-depot-credit-services/des-moines-iowa-50368/the-home-depot-credit-services-moved-money-to-higher-interest-rate-des-moines-iowa-329275. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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