The Home Depot Homedepot.com Whirlpool Appliances Took my money, REFUSES to exchange defective dryer, pushed me off on manufacturer Pittsburgh Pennsylvania

This is a nationwide scam and I had the same problem.  Home Depot dumped a pair of damaged GE washer and dryer on me...what was suspicious is that they force you to sign a waiver when you are initially purchasing the appliances at the store.

I filed my report is at this link:
http://www.ripoffreport.com/home-depot-and-ge-ap/department-outlet-stores/fairfield-california-A208F.htm

About five years ago (doesn't seem that long to me) we had a similar situation with Home Depot. We had moved from one city to another when we bought a house. The new house did not have a stove so we were using a single hot plate to cook on while we bought a new one. We went to Home Depot, and picked the one out that my wife wanted. It was boxed. I wanted to look at it but a manager we were talking with there didn't want to unbox it. I insisted. Finally he said "go ahead" so we removed the box. On one side near the top was a dent. I expressed immediate reservations but when he said that they would have a service tech come out and make sure that there would be no gas leak and give it a thorough check up and that they would knock $50 off the price we said OK.

We waited for the service tech. They never showed. I called back Home Depot and now they told us that we had to deal with the manufacturer, who I think was also Maytag. After that they would not return calls, and the $50 was nowhere to be seen. The manufacterer said that when we accepted the product we removed the store and themselves from all liability. I was not happy. Finally they said that they would send out a service tech. Again none showed up. The manufacturer told us to find one. I called around. Since we live many miles from town none would come. We were not amused to say the least. No one lived up to their word. In the end after much jerking around and hard feelings they finally credited our account $50, but we never could get the stove checked out.

As a side note, I was later a merchandiser at Home Depot, putting away products from a vendor on store shelves. Many is the time that I heard from employees about the abusive way that their managers treated them. Some in tears. hey seem to go through people quickly. I have a saying now that Home Depot is the Walmart of hardware stores.

I sale appliances at THD. It only took the repair guy only a week to get out there?! It normally takes two to three weeks when I call to have a repair person come out to fix appliances for my customers (keep in mind, we do not have to call the manufacturer, but I do it if the customer is nice to me). As for as how long it took for the part to come to you, that sounds about right: about a week-week and a half. I agree it's ridiculous, but you cannot expect the repair person to have all the parts to your appliance in his little van/truck.

When it comes to appliances these days, they "make'em to brake'em". As far as I'm concerned, no appliance made today will last more than 12 years unless properly maintenanced (how many of us really read the maintenance guide in on our appliances anyway?).

You have a right to be upset, but you're not being treated any more unfairly than anyone else who would have the same appliance problem.

Actually this is not unusual for any Retailer to send direct to the manufacturer. The manufacturer usually will treat you well. Be aware of home depot store brands that have a lifetime guarentee. Some of there are the Hampton Bay, Glacier Bay etc. Don't let them push you to the manufacturer they are. No website or phone number exists. I worked returns for two years. The reason that they are refusing to take back or work with folks is because of abuse. People will try to return toilet seals . Toilet seats with feces on it. Tiles saws after they finish their bathroom that are still wet rusted and have tile chips in them. Store brands from Menards. All returns depend on what deal Home Depot has worked out with the manufacturer. Each department has a budget of how much they can take back. If any one wants to know more info about the inner workings, I will probably know the answer. I will check back in to answer questions. I know plenty of inside info. As far as the rest of the complaints against HD. I am not shocked or suprised, sorry but most of these are common knowledge in retail. Citi was always easy to work with to reverse charges when I worked there. You just need to speak to a person at the service desk that knows what they are doing. Most don't. It is seriously the toughest job in the store. People can be really mean. I have had folks dragged out by the police. It got crazy. The turnover goes as follows. First day the newbie cries, second day they call in sick, third they quit. HD mgmt stay as far away from the desk as possible so they don't have support or the training to deal with escalated customer issues. They are also running on a DOS based system that dates back to 1989. I feel bad for them. It ain't worth the pay or the stress especially when you don't get a discount or any perks.
I loved working there but hated the way the company was run. They could improve tremendously but are too big to bother. They throw away enough materials to rebuild the whole state of LA.

Got Questions ask away.


Wildcat3